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    "result": {"data":{"articles":{"edges":[{"node":{"publishDate":"Sep 15, 2022","updatedAt":"Sep 15, 2022","compose__page":[{"title":"Employee Q&A: Brent Bieber","slug":"employee-q-and-a-brent-bieber"}],"tags":{"category":{"name":"Company","slug":"company"},"topic":{"name":"Culture","slug":"culture"}},"content":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"embedded-asset-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2lT9i1crcFfkRvkahP437L\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Ever wondered what it’s like to be a Customer Success Manager at Mappedin? We sat down with Brent, one of our Senior Customer Success Managers to discuss his role, learn about what makes a great CSM, and discover the key to developing long-lasting relationships with customers. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Brent, thanks for chatting with me today. To start off, can you tell us about your current role at Mappedin?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I’m a Senior Customer Success Manager at Mappedin. After the Customer Delivery team ensures a successful implementation of our mapping solutions with one of our customers, the Customer Success team becomes the main point of contact. I focus on providing exceptional service and support to ensure the best experience for our customers. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"My responsibilities include educating customers on our solutions to ensure they’re getting the most value out of our products, exploring additional products and features, resolving any problems they might have, getting customer feedback and insights, and doing renewals. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"You recently got promoted to a Senior Customer Success Manager, congratulations! How has your journey at Mappedin been?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s been a great time! It’s crazy to think that it’s been only three and a half years since I started at Mappedin as a Customer Success Manager. Back then, our list of customers was pretty large, but now it’s like a night and day difference — our customer base has grown exponentially over the last few years. I’ve also enjoyed working on different processes and strategies that ultimately make our team better from a Customer Success standpoint. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What customers and locations are you currently working with?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I work with customers across a global scale. The locations I’m currently working with are Europe, North America, South America, the Middle East and Africa. Some of our customers include Macerich, Cadillac Fairview, Simon Property Group, McArthurGlen Group, and Sonae Sierra. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What’s your favourite part of the job? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What I like most about my role is interacting with our customers and our internal teams. I enjoy building long-term relationships with our customers and making sure that they’re getting the best experience with our products and solutions. I also enjoy working with so many different teams across the company, from Sales and Customer Delivery, to Dev and Product, to Finance. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What makes a great Customer Success Manager?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Focusing on the customer. It’s one of Mappedin’s company values, and it’s the foundation for customer loyalty and success. It helps you build those close long-term relationships.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"You also need to have strong organizational skills and attention to detail because you’re constantly multitasking and communicating with different customers. You also never know what could come in from a customer, so you need to have strong problem-solving skills.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What do you think is the key to developing long-term customer relationships?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It really comes down to building trust from day one. Listening to the customer, advocating for them, solving their problems, and being their go-to person for all things Mappedin. You want to ensure that your customers are achieving the goals they were looking to achieve when purchasing your products. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What do you like most about working at Mappedin?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It would definitely be the team and the culture at Mappedin. I get to work with a wide variety of teams internally, and the interactions with each one are always positive. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Everyone at Mappedin is approachable and we’re all working towards the same goal: making the indoors discoverable.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Interested in working with us? Check out our \",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://mappedin.com/careers\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Careers Page\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" for all open roles, or send an email to our recruitment team at careers@mappedin.ca.\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]}]}"},"articleType":"Article","image":{"fluid":{"base64":"data:image/png;base64,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","aspectRatio":1.7525773195876289,"src":"//images.ctfassets.net/wdjnw2prxlw8/2lT9i1crcFfkRvkahP437L/e03f94de51994423314c860eb08a19b6/Blog_Employee_QA_Brent.png?w=480&q=90","srcSet":"//images.ctfassets.net/wdjnw2prxlw8/2lT9i1crcFfkRvkahP437L/e03f94de51994423314c860eb08a19b6/Blog_Employee_QA_Brent.png?w=120&h=68&q=90 120w,\n//images.ctfassets.net/wdjnw2prxlw8/2lT9i1crcFfkRvkahP437L/e03f94de51994423314c860eb08a19b6/Blog_Employee_QA_Brent.png?w=240&h=137&q=90 240w,\n//images.ctfassets.net/wdjnw2prxlw8/2lT9i1crcFfkRvkahP437L/e03f94de51994423314c860eb08a19b6/Blog_Employee_QA_Brent.png?w=480&h=274&q=90 480w,\n//images.ctfassets.net/wdjnw2prxlw8/2lT9i1crcFfkRvkahP437L/e03f94de51994423314c860eb08a19b6/Blog_Employee_QA_Brent.png?w=720&h=411&q=90 720w,\n//images.ctfassets.net/wdjnw2prxlw8/2lT9i1crcFfkRvkahP437L/e03f94de51994423314c860eb08a19b6/Blog_Employee_QA_Brent.png?w=960&h=548&q=90 960w,\n//images.ctfassets.net/wdjnw2prxlw8/2lT9i1crcFfkRvkahP437L/e03f94de51994423314c860eb08a19b6/Blog_Employee_QA_Brent.png?w=1440&h=822&q=90 1440w,\n//images.ctfassets.net/wdjnw2prxlw8/2lT9i1crcFfkRvkahP437L/e03f94de51994423314c860eb08a19b6/Blog_Employee_QA_Brent.png?w=2040&h=1164&q=90 2040w","srcWebp":"//images.ctfassets.net/wdjnw2prxlw8/2lT9i1crcFfkRvkahP437L/e03f94de51994423314c860eb08a19b6/Blog_Employee_QA_Brent.png?w=480&q=90&fm=webp","srcSetWebp":"//images.ctfassets.net/wdjnw2prxlw8/2lT9i1crcFfkRvkahP437L/e03f94de51994423314c860eb08a19b6/Blog_Employee_QA_Brent.png?w=120&h=68&q=90&fm=webp 120w,\n//images.ctfassets.net/wdjnw2prxlw8/2lT9i1crcFfkRvkahP437L/e03f94de51994423314c860eb08a19b6/Blog_Employee_QA_Brent.png?w=240&h=137&q=90&fm=webp 240w,\n//images.ctfassets.net/wdjnw2prxlw8/2lT9i1crcFfkRvkahP437L/e03f94de51994423314c860eb08a19b6/Blog_Employee_QA_Brent.png?w=480&h=274&q=90&fm=webp 480w,\n//images.ctfassets.net/wdjnw2prxlw8/2lT9i1crcFfkRvkahP437L/e03f94de51994423314c860eb08a19b6/Blog_Employee_QA_Brent.png?w=720&h=411&q=90&fm=webp 720w,\n//images.ctfassets.net/wdjnw2prxlw8/2lT9i1crcFfkRvkahP437L/e03f94de51994423314c860eb08a19b6/Blog_Employee_QA_Brent.png?w=960&h=548&q=90&fm=webp 960w,\n//images.ctfassets.net/wdjnw2prxlw8/2lT9i1crcFfkRvkahP437L/e03f94de51994423314c860eb08a19b6/Blog_Employee_QA_Brent.png?w=1440&h=822&q=90&fm=webp 1440w,\n//images.ctfassets.net/wdjnw2prxlw8/2lT9i1crcFfkRvkahP437L/e03f94de51994423314c860eb08a19b6/Blog_Employee_QA_Brent.png?w=2040&h=1164&q=90&fm=webp 2040w","sizes":"(max-width: 480px) 100vw, 480px"}}}},{"node":{"publishDate":"Aug 16, 2022","updatedAt":"Aug 16, 2022","compose__page":[{"title":"Employee Q&A: Brad Harris","slug":"employee-q-and-a-brad-harris"}],"tags":{"category":{"name":"Company","slug":"company"},"topic":{"name":"Culture","slug":"culture"}},"content":{"raw":"{\"data\":{},\"content\":[{\"data\":{\"target\":{\"sys\":{\"id\":\"1aGxyUp6rsVqNxwZLNo8FE\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[],\"nodeType\":\"embedded-asset-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"As a Principal Developer, Brad has experience in the planning and processes behind architecting bigger solutions at Mappedin while also being hands-on with coding, building features, and maintaining services. Today we discuss his role, provide thoughts on what makes a successful developer, and share tips on how to nail a developer interview! \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Brad, thanks for chatting with me today. To start off, can you tell us about your current role at Mappedin?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-3\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I'm a Principal Developer, and I focus on the big picture of the software architecture at Mappedin. I’m regularly thinking about the way that our different services communicate with each other, where new features fit in, how certain APIs and other sources should be developed, as well as thinking about the different technologies we might want to investigate. I'm also an active individual contributor. I write a lot of code, build features, and maintain a lot of services.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"You’ve been at Mappedin for almost 9 years now, congratulations! How has your journey been & what are some of the different roles you’ve had along the way?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-3\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"When I started at Mappedin, there were less than 10 employees. I was put in charge of a fairly large JavaScript project, and at the time I didn’t have much experience in JavaScript. I had to learn really quickly and it’s kind of been the same pace ever since. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I was also a manager for a year, but I realized that it wasn’t really the direction I wanted to take with my career. Mappedin was really supportive in letting me transition into a managerial position, then transition out of it, which was really nice.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What keeps you excited about working at Mappedin?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-3\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I really enjoy the fact that I can be an individual contributor and write code, while also being involved in the planning and processes behind architecting bigger solutions. I’m also afforded the freedom to explore new technologies that can benefit the company, which is really rewarding and offers a lot of creativity. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Is there one thing you like the most about working at Mappedin or in your role?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-3\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I really enjoy all the people that I get to work with at Mappedin. I can't say that I’ve had a hard time getting along with anyone that we've hired. It’s a great place to work and there’s plenty of opportunities for growth.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What makes a successful developer at Mappedin?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-3\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"You have to learn fast and be willing to make decisions with only 70% of the information. The amount of experimentation to learn, fail, and build something even better has always been present at Mappedin. You have to be willing to take a certain amount of risk in terms of developing features and trying things out to see if they work. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We are currently hiring for a Backend Software Developer. Why should a developer come to Mappedin right now?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-3\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We're still at that smaller size where you'll get a lot of say in how things run. Working at a much larger company you could become a cog in the machine, but at Mappedin you get to be the one building the machine and dictating the direction that it goes.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Do you have any interview tips for a developer who wants to apply to Mappedin?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-3\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Fun fact — we don’t ask complicated leet code questions. We have a question to confirm that you can write some for loops and work your way through a problem, but the actual solution should be simple. Understanding the problem and asking questions is important, because the solution to the problem is fairly straightforward, but what’s difficult is understanding what the customer wants.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Then we have a system design problem that is similar. It’s about coming up with the simplest, most straightforward solution, as well as trying to figure out what the customer is looking for or what us as developers are looking for. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What makes a successful candidate during the interview process?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-3\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Most of our successful candidates have gone to the effort of writing something that maybe doesn’t work, keeps on asking questions to try to figure out why it doesn’t work, then gets a working solution. An unsuccessful candidate usually doesn’t ask many questions, tries to go it alone, and then gets really stuck.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"Interested in working with us? Check out our \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://mappedin.com/careers\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"Careers Page\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\" for all open roles, including the \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://mappedin.applytojob.com/apply/4JKz4B9j1X\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"Senior Backend Developer\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\" role, or send an email to our recruitment team at careers@mappedin.ca.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"},"articleType":"Article","image":{"fluid":{"base64":"data:image/png;base64,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","aspectRatio":1.7525773195876289,"src":"//images.ctfassets.net/wdjnw2prxlw8/1aGxyUp6rsVqNxwZLNo8FE/af8b49652a86e844994812a26471b20a/Blog_Employee_QA_Brad__2_.png?w=480&q=90","srcSet":"//images.ctfassets.net/wdjnw2prxlw8/1aGxyUp6rsVqNxwZLNo8FE/af8b49652a86e844994812a26471b20a/Blog_Employee_QA_Brad__2_.png?w=120&h=68&q=90 120w,\n//images.ctfassets.net/wdjnw2prxlw8/1aGxyUp6rsVqNxwZLNo8FE/af8b49652a86e844994812a26471b20a/Blog_Employee_QA_Brad__2_.png?w=240&h=137&q=90 240w,\n//images.ctfassets.net/wdjnw2prxlw8/1aGxyUp6rsVqNxwZLNo8FE/af8b49652a86e844994812a26471b20a/Blog_Employee_QA_Brad__2_.png?w=480&h=274&q=90 480w,\n//images.ctfassets.net/wdjnw2prxlw8/1aGxyUp6rsVqNxwZLNo8FE/af8b49652a86e844994812a26471b20a/Blog_Employee_QA_Brad__2_.png?w=720&h=411&q=90 720w,\n//images.ctfassets.net/wdjnw2prxlw8/1aGxyUp6rsVqNxwZLNo8FE/af8b49652a86e844994812a26471b20a/Blog_Employee_QA_Brad__2_.png?w=960&h=548&q=90 960w,\n//images.ctfassets.net/wdjnw2prxlw8/1aGxyUp6rsVqNxwZLNo8FE/af8b49652a86e844994812a26471b20a/Blog_Employee_QA_Brad__2_.png?w=1440&h=822&q=90 1440w,\n//images.ctfassets.net/wdjnw2prxlw8/1aGxyUp6rsVqNxwZLNo8FE/af8b49652a86e844994812a26471b20a/Blog_Employee_QA_Brad__2_.png?w=2040&h=1164&q=90 2040w","srcWebp":"//images.ctfassets.net/wdjnw2prxlw8/1aGxyUp6rsVqNxwZLNo8FE/af8b49652a86e844994812a26471b20a/Blog_Employee_QA_Brad__2_.png?w=480&q=90&fm=webp","srcSetWebp":"//images.ctfassets.net/wdjnw2prxlw8/1aGxyUp6rsVqNxwZLNo8FE/af8b49652a86e844994812a26471b20a/Blog_Employee_QA_Brad__2_.png?w=120&h=68&q=90&fm=webp 120w,\n//images.ctfassets.net/wdjnw2prxlw8/1aGxyUp6rsVqNxwZLNo8FE/af8b49652a86e844994812a26471b20a/Blog_Employee_QA_Brad__2_.png?w=240&h=137&q=90&fm=webp 240w,\n//images.ctfassets.net/wdjnw2prxlw8/1aGxyUp6rsVqNxwZLNo8FE/af8b49652a86e844994812a26471b20a/Blog_Employee_QA_Brad__2_.png?w=480&h=274&q=90&fm=webp 480w,\n//images.ctfassets.net/wdjnw2prxlw8/1aGxyUp6rsVqNxwZLNo8FE/af8b49652a86e844994812a26471b20a/Blog_Employee_QA_Brad__2_.png?w=720&h=411&q=90&fm=webp 720w,\n//images.ctfassets.net/wdjnw2prxlw8/1aGxyUp6rsVqNxwZLNo8FE/af8b49652a86e844994812a26471b20a/Blog_Employee_QA_Brad__2_.png?w=960&h=548&q=90&fm=webp 960w,\n//images.ctfassets.net/wdjnw2prxlw8/1aGxyUp6rsVqNxwZLNo8FE/af8b49652a86e844994812a26471b20a/Blog_Employee_QA_Brad__2_.png?w=1440&h=822&q=90&fm=webp 1440w,\n//images.ctfassets.net/wdjnw2prxlw8/1aGxyUp6rsVqNxwZLNo8FE/af8b49652a86e844994812a26471b20a/Blog_Employee_QA_Brad__2_.png?w=2040&h=1164&q=90&fm=webp 2040w","sizes":"(max-width: 480px) 100vw, 480px"}}}},{"node":{"publishDate":"Jul 4, 2022","updatedAt":"Jul 4, 2022","compose__page":[{"title":"Employee Co-op Q&A: Ega Cheung","slug":"employee-co-op-q-and-a-ega-cheung"}],"tags":{"category":{"name":"Company","slug":"company"},"topic":{"name":"Culture","slug":"culture"}},"content":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"embedded-asset-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2bi3hQEkjNiVhTFMzfuDzo\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Ega Cheung is a Software Developer Co-op at Mappedin. Joining us for a second co-op term, we discuss her experience at Mappedin, what she enjoys most about her role, and how she would describe Mappedin’s culture and work environment. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Ega, thanks for chatting with me today. To start off, can you tell us about your current role at Mappedin?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I am a Software Developer Co-op working on Mappedin’s pre-built applications. I mainly work on the front-end for the Responsive Web App and the Digital Directories, as well as some other miscellaneous projects.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"You joined Mappedin as a co-op in September 2021 and came back for a second co-op term in May 2022. For other co-op students wondering, how has your experience at Mappedin been?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s been really great. I initially joined as a Software Tester but Mappedin was trying to move away from manual testing, so I ended up getting offered a Software Developer position. During that transition, everyone at Mappedin was really willing and happy to help me. They gave me a lot of resources and training and took the time to help me grow as a developer which is really nice. \\n\\nI’ve received a lot of great opportunities, I’ve learned so much, and I know the things that I’ve learned here will help me in the future.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What made you decide to join Mappedin for a second co-op term?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s the people! Everyone here is so nice, and you can tell that they really want you to succeed and enjoy your time at work. Specific to the Development team, every week there’s a gaming time where we get together and play games like Skribbl.io, Minecraft, GeoGuessr, and other online games. Not only is that a lot of fun, but it’s also a really easy way to interact with people that you might not have talked to before.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What do you like most about working at Mappedin or in your role specifically?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The mentorship and impactful work. My Staff Software Developer Team Lead, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.mappedin.com/blog/company/culture/employee-q-and-a-ben-liu-coop-student-turned-senior-software-developer/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Ben Liu\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", has made a lot of effort to make the co-op experience better. He actively asks for feedback on how to improve the experience, and takes my suggestions to heart. Most importantly, you don’t really feel like an intern because you’re working on what everyone else is working on. You have a level of agency, and you really feel like what you do has a real impact. It’s also really cool to see the things that you’ve worked on in person, like at Conestoga Mall. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How would you describe Mappedin’s culture and team environment?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Warm and welcoming! Everyone is really nice, and I think it’s really clear that the people you work for and work with genuinely want to see you succeed and have a great time. They’re always there to support and help you.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Mappedin is a remote-first environment. How has working remotely been for you?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Working remotely has been really nice. As a Software Developer, it’s an easier transition for me because it’s all I’ve ever known, but it’s also really nice to have the option to go into the office if I want to. I think it also demonstrates a lot about the amount of trust that Mappedin has with you, even despite the pandemic. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Do you have any tips about working from home?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Always have water or fruit near you! Dehydration sneaks up on you, so it’s really important to stay hydrated.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Interested in working with us? Check out our \",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://mappedin.com/careers\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Careers Page\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" for all open roles, or send an email to our recruitment team at careers@mappedin.ca.\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]}]}"},"articleType":"Article","image":{"fluid":{"base64":"data:image/png;base64,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","aspectRatio":1.7525773195876289,"src":"//images.ctfassets.net/wdjnw2prxlw8/2bi3hQEkjNiVhTFMzfuDzo/e7d1293d8e0e0a64805784254e2e09c5/Blog_Employee_Coop_QA_Ega.png?w=480&q=90","srcSet":"//images.ctfassets.net/wdjnw2prxlw8/2bi3hQEkjNiVhTFMzfuDzo/e7d1293d8e0e0a64805784254e2e09c5/Blog_Employee_Coop_QA_Ega.png?w=120&h=68&q=90 120w,\n//images.ctfassets.net/wdjnw2prxlw8/2bi3hQEkjNiVhTFMzfuDzo/e7d1293d8e0e0a64805784254e2e09c5/Blog_Employee_Coop_QA_Ega.png?w=240&h=137&q=90 240w,\n//images.ctfassets.net/wdjnw2prxlw8/2bi3hQEkjNiVhTFMzfuDzo/e7d1293d8e0e0a64805784254e2e09c5/Blog_Employee_Coop_QA_Ega.png?w=480&h=274&q=90 480w,\n//images.ctfassets.net/wdjnw2prxlw8/2bi3hQEkjNiVhTFMzfuDzo/e7d1293d8e0e0a64805784254e2e09c5/Blog_Employee_Coop_QA_Ega.png?w=720&h=411&q=90 720w,\n//images.ctfassets.net/wdjnw2prxlw8/2bi3hQEkjNiVhTFMzfuDzo/e7d1293d8e0e0a64805784254e2e09c5/Blog_Employee_Coop_QA_Ega.png?w=960&h=548&q=90 960w,\n//images.ctfassets.net/wdjnw2prxlw8/2bi3hQEkjNiVhTFMzfuDzo/e7d1293d8e0e0a64805784254e2e09c5/Blog_Employee_Coop_QA_Ega.png?w=1360&h=776&q=90 1360w","srcWebp":"//images.ctfassets.net/wdjnw2prxlw8/2bi3hQEkjNiVhTFMzfuDzo/e7d1293d8e0e0a64805784254e2e09c5/Blog_Employee_Coop_QA_Ega.png?w=480&q=90&fm=webp","srcSetWebp":"//images.ctfassets.net/wdjnw2prxlw8/2bi3hQEkjNiVhTFMzfuDzo/e7d1293d8e0e0a64805784254e2e09c5/Blog_Employee_Coop_QA_Ega.png?w=120&h=68&q=90&fm=webp 120w,\n//images.ctfassets.net/wdjnw2prxlw8/2bi3hQEkjNiVhTFMzfuDzo/e7d1293d8e0e0a64805784254e2e09c5/Blog_Employee_Coop_QA_Ega.png?w=240&h=137&q=90&fm=webp 240w,\n//images.ctfassets.net/wdjnw2prxlw8/2bi3hQEkjNiVhTFMzfuDzo/e7d1293d8e0e0a64805784254e2e09c5/Blog_Employee_Coop_QA_Ega.png?w=480&h=274&q=90&fm=webp 480w,\n//images.ctfassets.net/wdjnw2prxlw8/2bi3hQEkjNiVhTFMzfuDzo/e7d1293d8e0e0a64805784254e2e09c5/Blog_Employee_Coop_QA_Ega.png?w=720&h=411&q=90&fm=webp 720w,\n//images.ctfassets.net/wdjnw2prxlw8/2bi3hQEkjNiVhTFMzfuDzo/e7d1293d8e0e0a64805784254e2e09c5/Blog_Employee_Coop_QA_Ega.png?w=960&h=548&q=90&fm=webp 960w,\n//images.ctfassets.net/wdjnw2prxlw8/2bi3hQEkjNiVhTFMzfuDzo/e7d1293d8e0e0a64805784254e2e09c5/Blog_Employee_Coop_QA_Ega.png?w=1360&h=776&q=90&fm=webp 1360w","sizes":"(max-width: 480px) 100vw, 480px"}}}},{"node":{"publishDate":"Jun 3, 2022","updatedAt":"Jun 3, 2022","compose__page":[{"title":"Ask Me Anything with Hongwei Liu","slug":"ask-me-anything-with-hongwei-liu"}],"tags":{"category":{"name":"Company","slug":"company"},"topic":{"name":"Culture","slug":"culture"}},"content":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"embedded-asset-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"m0jUiqksIVtQ0h0tkm1FB\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We sat down with Hongwei Liu, CEO of Mappedin to discuss how the company got started, the problem its trying to solve, Mappedin’s biggest strength, how to maintain a good company culture, and most excitingly, what the future might hold. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How did Mappedin get started?\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In 2010, I was a student at The University of Waterloo and moved into the VeloCity residence. There we were encouraged to build a project on the side — not a business, just something cool to show to our friends. That project was Mappedin: helping students find classes and rooms on campus. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It was more than a year later when we signed our first customer that the side project became full-time!\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What is the biggest problem the company is trying to solve? \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"“One Map Everywhere”. A digital copy of every physical building, created and maintained using our web-based tools. That living map then enables all sorts of new applications like digital wayfinding, room booking, logistics, security monitoring, and space optimization.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What do you feel is Mappedin’s biggest strength right now?\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Our team!\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Indoor mapping is a new category and we’ve been building it all these years from the ground up. Recently I’ve been interviewing for an experienced industry veteran to scale up a new initiative. I’ve had some great conversations, but it also made me realize that \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"we\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" are the veterans! Our knowledge of customers and their workflows, the trends coming up in our industry, intuitions about map editing UX, and technical know-how are things we take for granted. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I also couldn’t be more proud of how we have navigated the COVID-19 pandemic and how we’ve each grown through that experience. Every week, new problems and opportunities arise and there is someone ready and able to jump on it. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I work with people who are great at what they do and comfortable navigating the unknown. It’s a great privilege and also keeps me challenged and excited to come to work everyday. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What are you most proud of regarding the company?\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Our customers. Chances are that the last mall you went to, anywhere in the Anglosphere, is our customer. Now a growing number of airports, hospitals, stadiums, and Fortune 500 sponsors on the sides of those stadium fields are our customers as well.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Every month, Mappedin helps millions of people around the world find stores, gates, seats, coworkers, empty desks, and other points of interest. Our tools are used by thousands of users (including office managers, marketing coordinators, facility managers, leasing reps, and fire prevention officers) to maintain a single source of truth — one map everywhere. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It's all very exciting.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What is your advice for creating and maintaining a good company culture?\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Hiring the right people. It’s often said that the first 10 people set the company culture. I think that’s true. But a great culture can also be undone by hiring. Living our values (playing for the team, being honest and accountable, learning fast, and focusing on the customer) means holding each other to account. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What gets you most excited about the company’s future?\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When we originally built mapping tools, it was for ourselves. We didn’t like having to constantly update maps sent from customers as scribbled-on PDFs, and there were no purpose-built digital tools for the job. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Now as new PropTech, IoT, and Digital Twin companies and applications are scaling up around the world, we are seeing so many new applications for our tools and partners who are looking for ways to enable self-serve indoor mapping in their solutions. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Malls, offices, airports and stadiums that we already work with are less than 1% of all buildings in every city. Mappedin is just getting started.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Interested in working at Mappedin? Check out \",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://mappedin.com/careers\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"our Careers page\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" for all open roles, or feel free to send an email to our recruitment team at \",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"mailto:careers@mappedin.ca\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"careers@mappedin.ca\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]}]}"},"articleType":"Article","image":{"fluid":{"base64":"data:image/png;base64,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","aspectRatio":1.7525773195876289,"src":"//images.ctfassets.net/wdjnw2prxlw8/m0jUiqksIVtQ0h0tkm1FB/9d475fc1c7032469852362bf55147082/Hongwei.png?w=480&q=90","srcSet":"//images.ctfassets.net/wdjnw2prxlw8/m0jUiqksIVtQ0h0tkm1FB/9d475fc1c7032469852362bf55147082/Hongwei.png?w=120&h=68&q=90 120w,\n//images.ctfassets.net/wdjnw2prxlw8/m0jUiqksIVtQ0h0tkm1FB/9d475fc1c7032469852362bf55147082/Hongwei.png?w=240&h=137&q=90 240w,\n//images.ctfassets.net/wdjnw2prxlw8/m0jUiqksIVtQ0h0tkm1FB/9d475fc1c7032469852362bf55147082/Hongwei.png?w=480&h=274&q=90 480w,\n//images.ctfassets.net/wdjnw2prxlw8/m0jUiqksIVtQ0h0tkm1FB/9d475fc1c7032469852362bf55147082/Hongwei.png?w=720&h=411&q=90 720w,\n//images.ctfassets.net/wdjnw2prxlw8/m0jUiqksIVtQ0h0tkm1FB/9d475fc1c7032469852362bf55147082/Hongwei.png?w=960&h=548&q=90 960w,\n//images.ctfassets.net/wdjnw2prxlw8/m0jUiqksIVtQ0h0tkm1FB/9d475fc1c7032469852362bf55147082/Hongwei.png?w=1440&h=822&q=90 1440w,\n//images.ctfassets.net/wdjnw2prxlw8/m0jUiqksIVtQ0h0tkm1FB/9d475fc1c7032469852362bf55147082/Hongwei.png?w=2040&h=1164&q=90 2040w","srcWebp":"//images.ctfassets.net/wdjnw2prxlw8/m0jUiqksIVtQ0h0tkm1FB/9d475fc1c7032469852362bf55147082/Hongwei.png?w=480&q=90&fm=webp","srcSetWebp":"//images.ctfassets.net/wdjnw2prxlw8/m0jUiqksIVtQ0h0tkm1FB/9d475fc1c7032469852362bf55147082/Hongwei.png?w=120&h=68&q=90&fm=webp 120w,\n//images.ctfassets.net/wdjnw2prxlw8/m0jUiqksIVtQ0h0tkm1FB/9d475fc1c7032469852362bf55147082/Hongwei.png?w=240&h=137&q=90&fm=webp 240w,\n//images.ctfassets.net/wdjnw2prxlw8/m0jUiqksIVtQ0h0tkm1FB/9d475fc1c7032469852362bf55147082/Hongwei.png?w=480&h=274&q=90&fm=webp 480w,\n//images.ctfassets.net/wdjnw2prxlw8/m0jUiqksIVtQ0h0tkm1FB/9d475fc1c7032469852362bf55147082/Hongwei.png?w=720&h=411&q=90&fm=webp 720w,\n//images.ctfassets.net/wdjnw2prxlw8/m0jUiqksIVtQ0h0tkm1FB/9d475fc1c7032469852362bf55147082/Hongwei.png?w=960&h=548&q=90&fm=webp 960w,\n//images.ctfassets.net/wdjnw2prxlw8/m0jUiqksIVtQ0h0tkm1FB/9d475fc1c7032469852362bf55147082/Hongwei.png?w=1440&h=822&q=90&fm=webp 1440w,\n//images.ctfassets.net/wdjnw2prxlw8/m0jUiqksIVtQ0h0tkm1FB/9d475fc1c7032469852362bf55147082/Hongwei.png?w=2040&h=1164&q=90&fm=webp 2040w","sizes":"(max-width: 480px) 100vw, 480px"}}}},{"node":{"publishDate":"May 3, 2022","updatedAt":"May 3, 2022","compose__page":[{"title":"Employee Q&A: Michael Pasket","slug":"employee-q-and-a-michael-pasket"}],"tags":{"category":{"name":"Company","slug":"company"},"topic":{"name":"Culture","slug":"culture"}},"content":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Michael is the VP of Sales at Mappedin. In this Q&A, we discuss the impact of remote work on sales strategies and tactics, how to challenge uncertainty in prospects, the key to closing deals, and most importantly, how to excel in sales.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Michael, thanks for chatting with me. To start, can you tell us about your current role at Mappedin? \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I am the VP of Sales at Mappedin. I manage bringing in revenue for the company and solving potential clients’ problems while managing our Sales teams. I do that by providing white glove service to our potential clients and solving their problems through our technology.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"jJHftsCcrCCgYziMB2Epp\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[],\"nodeType\":\"embedded-asset-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Interestingly, you joined Mappedin after working for Google Maps. How did that relevant experience help in your role here? \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It helped immensely. It provided me with context for GIS and the mapping world, and helped me understand and hone in on the very large problem with indoor maps. Ultimately, there’s not a lot of indoor mapping technology. It’s a glaring problem that I found Mappedin could solve, and I wanted to be a part of that journey. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"You’ve been at Mappedin for over 3 years now. What made you decide to join the team?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Mappedin was a seamless transition from Google. I was looking to join a smaller company, wear different hats, and really learn and grow within a company. More importantly, I wanted to learn everything I could about the indoor mapping market and sharpen my skills with Sales, Management, and with indoor mapping technology.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"What do you like most about working at Mappedin?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The culture, the people, and the technology. At Mappedin, we work hard, we work fast, and we’re constantly at the bleeding edge of technology trying to push the envelope of what we can provide. The people are the ones that help support that. You can have blue sky dreaming ideas, but without the people working hard, there’s no innovative technology. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Being able to work towards the same goal, have fun while doing it, and have genuine friends at the workplace really makes Mappedin a great place to work.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"How would you describe the culture and environment of the Mappedin Sales team?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The Mappedin Sales team is extremely motivated, extremely persistent, and very hardworking. There’s no individual lone wolf mentality on the team; it’s one team, one dream. We’re all doing our part to push the Sales team and ultimately Mappedin towards our revenue goals.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Everyone makes mistakes, but we learn from them so that we are consistently in tip top shape to provide the best solutions. Even if it’s something we can’t provide; what can we do in the interim for our potential clients to give them exactly what they need? All of that boils down to the motivation on the team and the hardworking environment.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"That’s not to say it’s work hard and no play; we do like to have fun, we’re a very close knit team, and we’re always willing to help extend a hand to anyone outside and inside sales to ensure that as a team we win. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"From your experience, what has the effect of COVID-19 been on sales and customer conversations?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It’s taken a lot of the sales aspect out of conversations, and it’s humanized the art of sales. We’ve learned to be way more empathetic and understanding of where people are coming from. We might ask “why” more often, but asking why helps us understand why it might not be a good fit or a good time.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We want to understand when it would be a good time, and when you do enter into that buying window, we will be there. We want to build relationships, expand the network, and we definitely don’t want to force anything down anyone’s throat.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"A couple years ago when we were in the office, the Sales team would get together to do cold calling blitzes, attend trade shows and meet with prospects in-person. How has remote working changed the strategies and tactics on Mappedin’s Sales team? Do you think it’s made it easier or more difficult to close a deal?   \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Sales is hard. If sales were easy, we would automate 100% of the process and we wouldn't need human intervention. I would say that the strategies and tactics we use haven’t made it easier or more difficult to close a deal, it’s just different.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Before COVID-19, sales was very centered around human interaction. With remote work, we have to take that physical aspect of networking and shift it to video. The world is all about video calls right now.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Sales cycles might take longer, but we are truly getting to know the prospect, truly understanding what their problem is, and from there we can make sure our solution fits their needs. We’re very focused on those relationships, engaging in more small talk, and getting to know our potential clients.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"What do you think is the key to closing a deal?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The overarching fundamental thing you need to ensure is that the potential client is getting exactly what they need to solve their problem. If they’re not, they’re not going to be happy and they’re not going to be a client 2 or 3 years down the line. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We’re here to maintain those long term relationships, and being very truthful about what we can and cannot do helps with that. Understanding what they need, how you can solve for it, and ultimately being transparent and getting to know them. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Everyone thinks of a suave salesman as this individual that’s talky and gabby, but that’s not true. Sales is primarily listening and asking very pinpointed questions: why is this happening, have you considered this, what are you trying to solve for? Mastering that is the key to closing up a sale and providing a solution for someone. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"What aspects of your job do you find the most rewarding? What do you find the most challenging?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The most rewarding aspect of my job is seeing my team win and being able to solve for clients in a big way. It’s like a dopamine rush when you close a deal, bring in revenue for the company, and more importantly, when you solve someone’s problem. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The most challenging part would be that things pop up every day that I have never experienced before. You can’t Google these things, there is no rule book, these are problems that clients have that need to be solved. Although it can be challenging, being able to solve that unique problem on your feet is also extremely rewarding.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"How do you overcome uncertainty and doubt in prospects?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"By challenging and understanding the specific uncertainty. What are you hesitant about? That’s ultimately what it is, a hesitation. They want to ensure they’re getting the perfect solution for their problem, and we want to provide the perfect fit. We’re not going to sell them something if it’s not going to work for their problem, so we challenge the uncertainty by asking questions. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What are the things you’re truly trying to solve, what are you uncertain about, and how can we overcome this? Can we provide our best practices, our network, and our knowledge within the market to either solve that problem or push you in the right direction? That’s how we overcome uncertainty.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"What makes a good sales representative?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"A good sales representative is honest, persistent, hardworking, humble, and able to pivot the conversation at a moment’s notice. Having that hardworking and helpful mentality both within the team but also towards your clients will help you do exceptionally well. As long as you maintain your motivation and determination, you will excel in sales and sharpen your negotiation skills to maintain being a sales shark.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"Interested in working with us? Check out our \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://mappedin.com/careers\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"Careers Page\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\" for all open roles, or send an email to our recruitment team at \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"mailto:careers@mappedin.ca\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"careers@mappedin.ca.\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"},"articleType":"Article","image":{"fluid":{"base64":"data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAABQAAAALCAMAAABI111xAAABEVBMVEXQ0ND////9/Pvy7Oj8+vn5+fiPiH1gTT9bNh91NAyui3b8+/pzbmFJOSjbt66nf293MQRtKwCmf2jT09Pa2trW1tbd3d3U1NTe3t7f39/b29vw8PDi4d8wJhdrUT3aqZfMk36DPxN4NQdpKQPx7Ojl5eXn5+fh4eHPz8/V1dXx8fHn49yxoIi2po/AnpK0h3XDppiITyppKADczsbExMTFxcW2trbs6+ppaF+Ji5OvrrzJqqHiwbOoiX1oNxrz8/Pm5ub4+Pifoqp6f5SVm7DZyc62iHZ7bHCUjI725uHy2dLy2tPx1s725N/x19Dw1Mz57er9/f6nqLJ8eo69qLKwqbnZ4On9/f37+/v07/D+/f1yP0fnAAAACXBIWXMAACE4AAAhOAFFljFgAAAAB3RJTUUH5gkWDSQuUU1HNwAAAGBJREFUCNdjYMACGBnBBONfNEEWRjD4hhBkYWBghwoKMULBM0ZGaUYEuCki8l6I8TojoxZM5JE8I+NpqHYeqNhRm+tajHCLHCGCOz2gshtBFvFD2Aw7UN0Zzsi4nIEQAADL+Q7/Hq8iiwAAAABJRU5ErkJggg==","aspectRatio":1.7525773195876289,"src":"//images.ctfassets.net/wdjnw2prxlw8/7ACinfqOik7yczyG2r7DEO/962399fe23e304db649ff084b393c446/Blog_Employee_QA_Michael.png?w=480&q=90","srcSet":"//images.ctfassets.net/wdjnw2prxlw8/7ACinfqOik7yczyG2r7DEO/962399fe23e304db649ff084b393c446/Blog_Employee_QA_Michael.png?w=120&h=68&q=90 120w,\n//images.ctfassets.net/wdjnw2prxlw8/7ACinfqOik7yczyG2r7DEO/962399fe23e304db649ff084b393c446/Blog_Employee_QA_Michael.png?w=240&h=137&q=90 240w,\n//images.ctfassets.net/wdjnw2prxlw8/7ACinfqOik7yczyG2r7DEO/962399fe23e304db649ff084b393c446/Blog_Employee_QA_Michael.png?w=480&h=274&q=90 480w,\n//images.ctfassets.net/wdjnw2prxlw8/7ACinfqOik7yczyG2r7DEO/962399fe23e304db649ff084b393c446/Blog_Employee_QA_Michael.png?w=720&h=411&q=90 720w,\n//images.ctfassets.net/wdjnw2prxlw8/7ACinfqOik7yczyG2r7DEO/962399fe23e304db649ff084b393c446/Blog_Employee_QA_Michael.png?w=960&h=548&q=90 960w,\n//images.ctfassets.net/wdjnw2prxlw8/7ACinfqOik7yczyG2r7DEO/962399fe23e304db649ff084b393c446/Blog_Employee_QA_Michael.png?w=1440&h=822&q=90 1440w,\n//images.ctfassets.net/wdjnw2prxlw8/7ACinfqOik7yczyG2r7DEO/962399fe23e304db649ff084b393c446/Blog_Employee_QA_Michael.png?w=2040&h=1164&q=90 2040w","srcWebp":"//images.ctfassets.net/wdjnw2prxlw8/7ACinfqOik7yczyG2r7DEO/962399fe23e304db649ff084b393c446/Blog_Employee_QA_Michael.png?w=480&q=90&fm=webp","srcSetWebp":"//images.ctfassets.net/wdjnw2prxlw8/7ACinfqOik7yczyG2r7DEO/962399fe23e304db649ff084b393c446/Blog_Employee_QA_Michael.png?w=120&h=68&q=90&fm=webp 120w,\n//images.ctfassets.net/wdjnw2prxlw8/7ACinfqOik7yczyG2r7DEO/962399fe23e304db649ff084b393c446/Blog_Employee_QA_Michael.png?w=240&h=137&q=90&fm=webp 240w,\n//images.ctfassets.net/wdjnw2prxlw8/7ACinfqOik7yczyG2r7DEO/962399fe23e304db649ff084b393c446/Blog_Employee_QA_Michael.png?w=480&h=274&q=90&fm=webp 480w,\n//images.ctfassets.net/wdjnw2prxlw8/7ACinfqOik7yczyG2r7DEO/962399fe23e304db649ff084b393c446/Blog_Employee_QA_Michael.png?w=720&h=411&q=90&fm=webp 720w,\n//images.ctfassets.net/wdjnw2prxlw8/7ACinfqOik7yczyG2r7DEO/962399fe23e304db649ff084b393c446/Blog_Employee_QA_Michael.png?w=960&h=548&q=90&fm=webp 960w,\n//images.ctfassets.net/wdjnw2prxlw8/7ACinfqOik7yczyG2r7DEO/962399fe23e304db649ff084b393c446/Blog_Employee_QA_Michael.png?w=1440&h=822&q=90&fm=webp 1440w,\n//images.ctfassets.net/wdjnw2prxlw8/7ACinfqOik7yczyG2r7DEO/962399fe23e304db649ff084b393c446/Blog_Employee_QA_Michael.png?w=2040&h=1164&q=90&fm=webp 2040w","sizes":"(max-width: 480px) 100vw, 480px"}}}},{"node":{"publishDate":"Apr 14, 2022","updatedAt":"Apr 14, 2022","compose__page":[{"title":"Employee Q&A: Claudio Sa","slug":"employee-q-and-a-claudio-sa"}],"tags":{"category":{"name":"Company","slug":"company"},"topic":{"name":"Culture","slug":"culture"}},"content":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Today we’re chatting with Claudio, the Head of Design at Mappedin. We discuss how he got started in design, the importance of gaining hands-on experience, and what makes a great product designer. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Claudio, thank you for chatting with me. To start off, can you tell us about your current role at Mappedin?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"My role is Head of Design at Mappedin. My job is to make sure that we’re building great products that are easy and enjoyable to use. This distinction is important because making a functional thing and making a functional thing that people\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\" love using\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" are worlds apart. Our team figures out what it will take to build a product that people will love using, which we also visualize and validate.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"How did you get started in design?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I fell into it. I had a startup with a friend and while interfacing with clients, I found myself trying to solve their problems, figure out what they need, and create mockups for them. All of a sudden, I was doing things in design that I didn’t know much about.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Fast forward a couple years, there was a job in design that came up at Sun Life that I decided to apply for. I got the job, and spent the next six years learning about the profession and doing all kinds of things in the world of design. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"How important do you think hands-on experience plays in forming a career in design?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I have a business degree, so I don’t have a formal background in design; I learned by getting hands-on experience in the field. Product design specifically is less about artistic skill and more about problem solving & having empathy for users that you can translate into what a product should do for them. If you’re able to imagine how people might be using your product or what they might be thinking and feeling, you can become a designer.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Visualizing a product consists of various degrees of skill. Some designers have the strength in creating aesthetically beautiful things, whereas others have the ability to do deep research and think about workflow, what steps to take and why, and discover what the real problem is. There’s a large spectrum in product design, it’s not \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"just\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" about what a product looks like.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"What qualities or skills do you think are important for a product designer to have?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Empathy, problem solving skills, and research. I say empathy because it’s the best way that I can describe it; it’s the ability to think about someone else’s perspective and adjust your design or solution to fit what they’re looking for. I think as a designer you should find out what the user needs, who they are, what they do, and put them into the design. When you’re saying “here’s how our product should look and work,” it should be supported by the end-user, not just your creative idea as a designer. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The ability to figure out what you don’t know but need to know is really important in design. Whether that’s by interviewing people, determining the best way to ask questions, or coming up with a test that you can put in front of someone and say “what would you do?”. The answers enable you to design a better product. Of course, in our field, it also helps if you’re up-to-date with technology and what’s possible.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Finally, it certainly doesn’t hurt if you do have classical design training on best practices or specialized skill sets. For instance, you might be an expert in typography and know the differences between certain fonts and why they matter, and apply this knowledge to your work. As I’ve mentioned, “design” is a very broad term so the key is to know where your skill and interest is. I have yet to meet a designer that has mastery in all of its sub-specialties. Which is ok, that’s why we have design teams.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"What are some special considerations you have to make when designing products in our industry? \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"One thing we always have to consider is how to balance flexibility with simplicity. In our industry, we support all types of buildings, and they can be very different. For instance, a stadium is very different from an office tower, which is also very different from a mall. We have to keep these differences in mind when we’re designing something.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Our products, while digital, are also tied to the physical world. We have to consider what is useful and helpful information in a digital context, compared to what is noise.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Accessibility is another important consideration. We need to do the best we can to accommodate individuals with accessibility needs. For instance, Graham, the Senior Product Designer at Mappedin, considered the height of where buttons appear on a digital directory to ensure that someone in a wheelchair would be able to use it for wayfinding. This is really important to us. We want to digitize the indoors so that people, regardless of their needs, can better enjoy and use indoor spaces. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"What design considerations are unique to Mappedin?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"A special consideration unique to Mappedin is on the mapping side. As a designer, you’re always mindful of the mapping process and how things get digitized. There’s a lot of knowledge on the Mapping team and they do a lot of work to digitize the indoors and make the resulting indoor maps accurate and beautiful. As a product designer, it’s part of the process to consider how something might affect our Mapping team. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Let’s say we wanted to render stairs perfectly modeled in 3D. Well, how is the mapper going to map stairs in 3D? We might decide that we don’t want to do that, and it’s best to put an icon where the stairs are located instead. Having an appreciation for architecture and how things actually get digitized is part of being a designer at Mappedin.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Part of our product is used by clients, whereas our pre-built applications are used by someone like the everyday shopper. Who do you get user feedback from? The end-user or the client? \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"This is another very important consideration. We sometimes have competing needs between what might be really great for an end-user experience and what might be great for someone running a mall, for example. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Ultimately we consider the end-user and the client feedback. It’s on us to find solutions that can work well for both. We typically start with optimizing for the end-user and see if there’s any customer need that is left unmet. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"How would you describe Mappedin’s culture and team environment?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Really positive. At Mappedin, everyone is helpful, collaborative, and welcoming. In my one and a half years at Mappedin, if I’ve ever needed anything from anyone, I’ve never been turned down. Everyone makes time, including those that are incredibly busy. \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"Playing for the team\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" is one of our company values and I can say from experience that it holds true. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Also, if you have the desire to experiment or try something new, Mappedin encourages you and helps you do it. New ideas are always appreciated; we have plenty of autonomy and very little “red-tape.” It's very refreshing.   \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"Interested in working with us? Check out our \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://mappedin.com/careers\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"Careers Page\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\" for all open roles, or send an email to our recruitment team at careers@mappedin.ca.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"},"articleType":"Article","image":{"fluid":{"base64":"data:image/png;base64,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","aspectRatio":1.7525773195876289,"src":"//images.ctfassets.net/wdjnw2prxlw8/3mw9Fn0sDniKwnAweebrDw/7b664283304b4df5cb8a1b0e01948941/Blog_Employee_QA_Claudio.png?w=480&q=90","srcSet":"//images.ctfassets.net/wdjnw2prxlw8/3mw9Fn0sDniKwnAweebrDw/7b664283304b4df5cb8a1b0e01948941/Blog_Employee_QA_Claudio.png?w=120&h=68&q=90 120w,\n//images.ctfassets.net/wdjnw2prxlw8/3mw9Fn0sDniKwnAweebrDw/7b664283304b4df5cb8a1b0e01948941/Blog_Employee_QA_Claudio.png?w=240&h=137&q=90 240w,\n//images.ctfassets.net/wdjnw2prxlw8/3mw9Fn0sDniKwnAweebrDw/7b664283304b4df5cb8a1b0e01948941/Blog_Employee_QA_Claudio.png?w=480&h=274&q=90 480w,\n//images.ctfassets.net/wdjnw2prxlw8/3mw9Fn0sDniKwnAweebrDw/7b664283304b4df5cb8a1b0e01948941/Blog_Employee_QA_Claudio.png?w=720&h=411&q=90 720w,\n//images.ctfassets.net/wdjnw2prxlw8/3mw9Fn0sDniKwnAweebrDw/7b664283304b4df5cb8a1b0e01948941/Blog_Employee_QA_Claudio.png?w=960&h=548&q=90 960w,\n//images.ctfassets.net/wdjnw2prxlw8/3mw9Fn0sDniKwnAweebrDw/7b664283304b4df5cb8a1b0e01948941/Blog_Employee_QA_Claudio.png?w=1440&h=822&q=90 1440w,\n//images.ctfassets.net/wdjnw2prxlw8/3mw9Fn0sDniKwnAweebrDw/7b664283304b4df5cb8a1b0e01948941/Blog_Employee_QA_Claudio.png?w=2040&h=1164&q=90 2040w","srcWebp":"//images.ctfassets.net/wdjnw2prxlw8/3mw9Fn0sDniKwnAweebrDw/7b664283304b4df5cb8a1b0e01948941/Blog_Employee_QA_Claudio.png?w=480&q=90&fm=webp","srcSetWebp":"//images.ctfassets.net/wdjnw2prxlw8/3mw9Fn0sDniKwnAweebrDw/7b664283304b4df5cb8a1b0e01948941/Blog_Employee_QA_Claudio.png?w=120&h=68&q=90&fm=webp 120w,\n//images.ctfassets.net/wdjnw2prxlw8/3mw9Fn0sDniKwnAweebrDw/7b664283304b4df5cb8a1b0e01948941/Blog_Employee_QA_Claudio.png?w=240&h=137&q=90&fm=webp 240w,\n//images.ctfassets.net/wdjnw2prxlw8/3mw9Fn0sDniKwnAweebrDw/7b664283304b4df5cb8a1b0e01948941/Blog_Employee_QA_Claudio.png?w=480&h=274&q=90&fm=webp 480w,\n//images.ctfassets.net/wdjnw2prxlw8/3mw9Fn0sDniKwnAweebrDw/7b664283304b4df5cb8a1b0e01948941/Blog_Employee_QA_Claudio.png?w=720&h=411&q=90&fm=webp 720w,\n//images.ctfassets.net/wdjnw2prxlw8/3mw9Fn0sDniKwnAweebrDw/7b664283304b4df5cb8a1b0e01948941/Blog_Employee_QA_Claudio.png?w=960&h=548&q=90&fm=webp 960w,\n//images.ctfassets.net/wdjnw2prxlw8/3mw9Fn0sDniKwnAweebrDw/7b664283304b4df5cb8a1b0e01948941/Blog_Employee_QA_Claudio.png?w=1440&h=822&q=90&fm=webp 1440w,\n//images.ctfassets.net/wdjnw2prxlw8/3mw9Fn0sDniKwnAweebrDw/7b664283304b4df5cb8a1b0e01948941/Blog_Employee_QA_Claudio.png?w=2040&h=1164&q=90&fm=webp 2040w","sizes":"(max-width: 480px) 100vw, 480px"}}}},{"node":{"publishDate":"Apr 4, 2022","updatedAt":"Apr 4, 2022","compose__page":[{"title":"Employee Q&A: Angela Luong","slug":"employee-q-and-a-angela-luong"}],"tags":{"category":{"name":"Company","slug":"company"},"topic":{"name":"Culture","slug":"culture"}},"content":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Angela is the Director of Finance at Mappedin. We discuss the most challenging and rewarding aspects of her role, top finance recommendations for software & tech companies, and what makes a good leader in finance.\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Angela, thank you for chatting with me today. To begin, can you tell us about your current role at Mappedin?\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"As the Director of Finance, my role is to ensure effective and efficient management of all aspects of accounting, financial reporting, and recording. I manage all the payroll functions and any financial reporting and analysis. I'm also responsible for any tax related filings, budgeting and expense approvals, or casting audit and review engagement as well. \",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"embedded-asset-block\",\"content\":[],\"data\":{\"target\":{\"sys\":{\"id\":\"6lgMRQYi5rLLaOLN1Qzomz\",\"type\":\"Link\",\"linkType\":\"Asset\"}}}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Recently, I’ve also been quite involved with the Sales teams by collaborating, reviewing, and providing insights into our current order forms. I touch upon HR functions when it involves employment contracts and helping to define the onboarding process as it relates to new hires. I ensure that they know everything regarding payroll and things like that. I’m also involved in accounts receivable and accounts payable; so the full accounting function and then some.\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"You started at Mappedin just over a year ago. What made you decide to join the team? \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Mappedin is actually my third startup environment so this is not new to me. Prior to joining Mappedin, I took a slight detour from startups because I wanted to work in a very different industry and try a corporate environment. It was a great learning experience, but after two years, I was ready to make another change. \",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Mappedin was looking to backfill the VP of Finance position so Gerry, the CFO, reached out to me and asked if I was interested in this opportunity. I had worked with Gerry previously, and was familiar with startup environments, so I went for it. The timing was great, and I was excited to get back into what I enjoyed most, which is working in a smaller organization. \",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"What do you like most about working in a smaller work environment like Mappedin?\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"In a smaller work environment, you’re able to wear multiple hats and do a lot of different things whereas in a bigger organization, you’re usually in a hyper specific role. I was excited to join Mappedin because I knew that I’d get involved in quite a lot of things. In a smaller company, you can also see your direct impact and contribution to the organization. You feel like a part of the company’s growth and success as it scales, which is something I thoroughly enjoy. \",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"You’ve worked at a variety of notable tech companies, including Microsoft and Communitech. Are there any particular considerations that need to be made while working in finance for tech or software companies? \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Yes, I'd say creativity and innovation are important to grow the business. In tech, it’s fast-paced and constantly evolving, so you need to have a creative, innovative, and entrepreneurial mindset. You also need to be comfortable with adapting to constant change because things are always changing in technology and software. It’s a stimulating environment that forces you out of your comfort zone, and you might have to shift directions at a moment's notice. \",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"What is the most challenging part of your role? What is the most rewarding? \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"I don’t know if challenging is the right word, but I'd say the uncertainty of each day and what it will bring. Usually I have a planned agenda or set of priorities that I think I’ll be tackling in a day, and sometimes it’s thrown out the window. Things come up that weren’t planned, and all of a sudden, your day consists of doing those unplanned things, rather than what was on your original checklist.\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Being able to embrace the chaos and remain flexible is important, because some days are exactly like that. For individuals that like structure and a planned out day, this style of work can be challenging. To me, it can be exciting and extremely rewarding. \",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"What’s most rewarding is being part of a team with no politics or hierarchy. You’re a team member and you dive right in, roll up your sleeves, and do pretty much anything and everything; including things you’ve never done before. You might not know how to do something, but once you figure it out, you get to see the direct impact of your work and gain confidence in your abilities. \",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Knowing that you can really achieve whatever it is that you set your mind to is probably the most rewarding and satisfying part of the job. For me, this includes presentation skills. Often in larger organizations, you might not necessarily present in front of a lot of people, but at Mappedin you’re asked to speak in front of the company at times. As an introvert in finance, I was nervous at first, but I’ve enhanced my ability to speak and present in front of people which was something that I had very little exposure to in the past.\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"What are some top finance recommendations for smaller companies? \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Cash flow management is key. You need to know where every single dollar is coming from and how it's being spent. Especially in the early stages of a startup, cash flow is very important because capital is fixed or limited. It’s important to try to limit or minimize fixed costs as much as possible. \",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"But I’d say the most important thing is that \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"time is money\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\". There’s nothing more important than your time, especially in a startup when you have so little time in a day. You need to consider your priorities and what it is that you focus on to ensure it’s the best use of your time. In a smaller organization, you get pulled in so many different directions so you have to be really mindful of where you spend your time. Make sure it’s in the areas that are the best\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" bang for your buck\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"! \",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"What is the key to ensuring that a company is compliant with relevant financial industry best practices and laws?\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Every industry is a bit different. The first step is to identify what regulations and laws are specific to your business. In our industry, security and data protection are really important. Once you’ve identified those, you have to put together a plan to ensure your compliance. This would involve looking at your company policies and processes through an audit. \",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"You must then look for potential gaps and determine how to address them. This might mean establishing policies and documentation, and monitoring them continuously to make sure that you’re always keeping up with changes in your industry. \",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"What qualities and skills do you think are important for a job in Finance? \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"I’d say interpersonal skills; the ability to work cross-functionally, put yourself in other people’s shoes, and reframe discussion. In finance, you touch upon a lot of different teams, so it’s really important to get your message across and act as a liaison across multiple departments.\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Of course, analytical skills are also important in finance. Being able to spot patterns in random information to draw appropriate conclusions. Then, use your interpersonal skills to communicate these insights in a meaningful way to others. \",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Leadership is another one. I think the best people in finance are really the ones that understand that in order for them to succeed, they need to ensure that others succeed. As a leader, you’re not just in front leading others, but you’re also there in the trenches with them. Being able to lead while rolling up your sleeves and doing whatever is required to get the job done is a sign of a really great leader in finance. \",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"In finance, we live in a world with a lot of deadlines, so prioritization is very important. There’s payroll deadlines, tax deadlines, auditor deadlines, and more. I’m always living by my calendar. You have multiple competing priorities at any given time, so it’s important to focus on those of higher urgency.\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Having a solution-oriented mindset as opposed to a problem-oriented mindset is another important quality. Coming up with solutions to a problem is key. When I’m presenting to my boss, I don’t just come with a problem, rather I propose a solution to the problem. I think the best leaders in finance are strong communicators who are able to offer insights and analysis in a solution-focused way.\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"We’re currently hiring for a Senior Accountant. What advice would you give to someone applying for this role?\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Expect to take on more than what you're originally hired for. Over time, your role is going to evolve and change, and you’re going to learn a lot of different things and take on multiple hats. This is also an advantage to working at Mappedin - you’re going to learn a lot quicker than you would in a larger organization. \",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Definitely come with a positive and can-do attitude. Be a team player, roll up your sleeves, and be willing to learn and do pretty much anything and everything. It’s a great opportunity to gain some really good experience and build skill sets that you can transfer into any other role you might have.\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"You're also going to have the potential to really grow with Mappedin. You’re going to be part of the team helping to implement new processes, policies, solutions, and systems. It’s such a great opportunity, and I encourage you to apply!\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Interested in working with Angela? We are hiring a \",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"hyperlink\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Senior Accountant\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}],\"data\":{\"uri\":\"https://mappedin.applytojob.com/apply/gI85CAorim\"}},{\"nodeType\":\"text\",\"value\":\" to join her on the Finance team. Also, check out our \",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"hyperlink\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Careers Page\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}],\"data\":{\"uri\":\"https://mappedin.com/careers\"}},{\"nodeType\":\"text\",\"value\":\" for all open roles, or send an email to our recruitment team at careers@mappedin.ca.\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}],\"data\":{}}]}"},"articleType":"Article","image":{"fluid":{"base64":"data:image/png;base64,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","aspectRatio":1.7525773195876289,"src":"//images.ctfassets.net/wdjnw2prxlw8/4ySsxOOw1q89Y6rXqchFjN/e6cfab60fde0aff4223036a68b13a436/Blog_Employee_QA_Angela__1_.png?w=480&q=90","srcSet":"//images.ctfassets.net/wdjnw2prxlw8/4ySsxOOw1q89Y6rXqchFjN/e6cfab60fde0aff4223036a68b13a436/Blog_Employee_QA_Angela__1_.png?w=120&h=68&q=90 120w,\n//images.ctfassets.net/wdjnw2prxlw8/4ySsxOOw1q89Y6rXqchFjN/e6cfab60fde0aff4223036a68b13a436/Blog_Employee_QA_Angela__1_.png?w=240&h=137&q=90 240w,\n//images.ctfassets.net/wdjnw2prxlw8/4ySsxOOw1q89Y6rXqchFjN/e6cfab60fde0aff4223036a68b13a436/Blog_Employee_QA_Angela__1_.png?w=480&h=274&q=90 480w,\n//images.ctfassets.net/wdjnw2prxlw8/4ySsxOOw1q89Y6rXqchFjN/e6cfab60fde0aff4223036a68b13a436/Blog_Employee_QA_Angela__1_.png?w=720&h=411&q=90 720w,\n//images.ctfassets.net/wdjnw2prxlw8/4ySsxOOw1q89Y6rXqchFjN/e6cfab60fde0aff4223036a68b13a436/Blog_Employee_QA_Angela__1_.png?w=960&h=548&q=90 960w,\n//images.ctfassets.net/wdjnw2prxlw8/4ySsxOOw1q89Y6rXqchFjN/e6cfab60fde0aff4223036a68b13a436/Blog_Employee_QA_Angela__1_.png?w=1440&h=822&q=90 1440w,\n//images.ctfassets.net/wdjnw2prxlw8/4ySsxOOw1q89Y6rXqchFjN/e6cfab60fde0aff4223036a68b13a436/Blog_Employee_QA_Angela__1_.png?w=2040&h=1164&q=90 2040w","srcWebp":"//images.ctfassets.net/wdjnw2prxlw8/4ySsxOOw1q89Y6rXqchFjN/e6cfab60fde0aff4223036a68b13a436/Blog_Employee_QA_Angela__1_.png?w=480&q=90&fm=webp","srcSetWebp":"//images.ctfassets.net/wdjnw2prxlw8/4ySsxOOw1q89Y6rXqchFjN/e6cfab60fde0aff4223036a68b13a436/Blog_Employee_QA_Angela__1_.png?w=120&h=68&q=90&fm=webp 120w,\n//images.ctfassets.net/wdjnw2prxlw8/4ySsxOOw1q89Y6rXqchFjN/e6cfab60fde0aff4223036a68b13a436/Blog_Employee_QA_Angela__1_.png?w=240&h=137&q=90&fm=webp 240w,\n//images.ctfassets.net/wdjnw2prxlw8/4ySsxOOw1q89Y6rXqchFjN/e6cfab60fde0aff4223036a68b13a436/Blog_Employee_QA_Angela__1_.png?w=480&h=274&q=90&fm=webp 480w,\n//images.ctfassets.net/wdjnw2prxlw8/4ySsxOOw1q89Y6rXqchFjN/e6cfab60fde0aff4223036a68b13a436/Blog_Employee_QA_Angela__1_.png?w=720&h=411&q=90&fm=webp 720w,\n//images.ctfassets.net/wdjnw2prxlw8/4ySsxOOw1q89Y6rXqchFjN/e6cfab60fde0aff4223036a68b13a436/Blog_Employee_QA_Angela__1_.png?w=960&h=548&q=90&fm=webp 960w,\n//images.ctfassets.net/wdjnw2prxlw8/4ySsxOOw1q89Y6rXqchFjN/e6cfab60fde0aff4223036a68b13a436/Blog_Employee_QA_Angela__1_.png?w=1440&h=822&q=90&fm=webp 1440w,\n//images.ctfassets.net/wdjnw2prxlw8/4ySsxOOw1q89Y6rXqchFjN/e6cfab60fde0aff4223036a68b13a436/Blog_Employee_QA_Angela__1_.png?w=2040&h=1164&q=90&fm=webp 2040w","sizes":"(max-width: 480px) 100vw, 480px"}}}},{"node":{"publishDate":"Mar 9, 2022","updatedAt":"Mar 14, 2022","compose__page":[{"title":"Employee Q&A: Tomas Dousek","slug":"employee-q-and-a-tomas-dousek"}],"tags":{"category":{"name":"Company","slug":"company"},"topic":{"name":"Culture","slug":"culture"}},"content":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In this Q&A, we chat with Tomas, an Account Executive on the Sales team. We delve into his experience transitioning from a Business Development Rep to an AE, what he likes most about working in sales, and what really makes a good salesperson.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Tomas, thanks for chatting with me. To start, can you tell us about your current role at Mappedin?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"My role at Mappedin is an Account Executive, which means I create and manage relationships with our global customer base. I guide prospects through our pipeline from discovery and understanding what their problems are, all the way to finding out what kind of solution we can provide to them, and ultimately selling them that solution. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"From an interpersonal side, the role is to solve the problems of our prospects in the most efficient way possible. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"You started at Mappedin as a Business Development Representative, and later transitioned into an Account Executive role. How has your journey been?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Not a single day has been the same. Starting off as a Business Development Rep, you’re mostly tied to drumming up new business, whether that’s inbound or outbound, and your job is to secure and source as many conversations as you can. With the transition to an Account Executive position, you have to learn to take a backseat on some of the day-to-day tasks and focus on the more long-term aspects of an account. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"This takes a bit of getting used to because in Business Development it’s very fast paced, it’s very binary, and typically you have your answers within a day. As an Account Executive, it’s more of a long term play. The transition is challenging, yet unique in its own way, because the AE role is spread out over multiple weeks rather than over multiple days as it was as a BDR. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"What made you decide to join the team?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Ultimately I was looking for a tech sales job in Waterloo. The reason I chose Waterloo is because it’s a growing region for technology, and I wanted to join a company that I knew would be around for the long haul. Mappedin was my choice given the products that we sell; maps aren’t going to disappear tomorrow and it’s something people need day in and day out. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"What do you like most about working in sales?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I would say the best thing about working in sales is the diversity of people I get to meet and the things that I learn from different cultures. As much as making sales is rewarding, it’s really cool being able to speak to a very diverse group of people across a global scale. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It’s not something that I thought of when I joined tech sales, because I didn’t realize that I’d be on calls with people from Finland, Dubai, Brazil, and so on. It’s nice being able to speak with a bunch of different people from all walks of life. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"What makes a good salesperson?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Having the ability to listen and be patient are the most undervalued skills a salesperson can have. If you listen, your prospects are telling you what their problems are. If you have the patience to not overstep and quickly jump in to suggest something that may not be right for them, not only are you going to solve that customer's problem, but you’re also going to build longer lasting relationships with them.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What makes a good salesperson is really being able to listen to what people are telling you, regardless of the lens or connotation they’re speaking through, and to have patience. Our sales are not quick pitches, B2B sales are patient and more strategic. If you lack patience and jump the gun too early, you can risk shooting yourself in the foot.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"How do you handle client rejection?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Through reflection and transparency in communication. Being able to reflect within a 24 hour period as soon as a rejection happens and trying to understand why it happened is important because it prevents you from making the same mistake over and over again. Asking the prospect what went wrong and what could have been done differently goes a long way. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It also ties in with patience and understanding because it does happen quite often. A rejection is not a reflection on your personality, rather to the product offering because it doesn’t fit with the solution they’re looking for.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"How do you stay motivated?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Knowing that what we’re selling is something that’s valuable and very useful, and something that people are using everyday. Especially with new features that we roll out like Accessibility Mode, which help people navigate through complex venues regardless of their needs. It’s a good feeling knowing that once you sell maps to a mall, stadium or a campus, people on those premises have the tools that they can use during their visit. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I understand the frustration of being lost, it sucks, especially if you’re late for something. Realizing that on a smaller scale we’re making a difference in how people navigate around a premise, it’s a good feeling and it’s one that I like to chase.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Is there one thing you like most about working at Mappedin?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I would say the best thing about working at Mappedin is the freedom and flexibility of being able to work in a way that works best for you, while ultimately ensuring that you bring value to the company and your prospects.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Another thing that I like about working at Mappedin would be the support. Whether you’re a developer, BDR, or the head of Engineering, all employees make time for one another to ensure that the wheel keeps moving.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Mappedin is currently hiring for a Business Development Rep. What would make someone a good fit for this role?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Someone that is curious and hungry. If you’re not a curious individual, I don't think this would be the role for you because people give you a lot of answers and you have to understand where those answers are coming from. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Without curiosity, you're not going to ask the questions of why, and if you don't ask the questions of why, you're not going to get very far in conversations. If someone tells you “no I'm not interested”, okay, well why aren't you interested? Curiosity is a sign of someone who is very good at uncovering opportunities.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Staying hungry is also important because the rejections happen more on a BDR level than they do on an AE level. It happens on a daily basis, you'll get 3, 10, 15 emails a day “not interested, not interested, not interested”. If you let those rejections cut you, you’re going to bleed out. You have to stay hungry and stay curious; ultimately these qualities will make you a great fit for a \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://mappedin.applytojob.com/apply/PJxoCsuqcC\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Business Development Representative\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\".\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"Interested in working with Tomas? We are hiring a \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://mappedin.applytojob.com/apply/PJxoCsuqcC\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"BDR\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\" to join him on the Sales team. Also, check out our \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://mappedin.com/careers\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"Careers Page\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\" for all open roles, or send an email to our recruitment team at careers@mappedin.ca.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"},"articleType":"Article","image":{"fluid":{"base64":"data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAABQAAAALCAMAAABI111xAAABDlBMVEXQ0ND////6/P3r8vj6/P76+/yntMhngKNZgq5BiMSSu9z7/P6dssplfJ5SSU5cQzpESFU1frdzrdXT09Pa2trW1tbd3d3U1NTe3t7f39/b29vw8PDk7vZHgbhcdJeHYVbOl4VjRjw0fbIGcrbp8vjl5eXn5+fh4eHPz8/V1dXx8fHd3uFAeq9Pdp2bcGevcmV8WlIlebEBbLDH3OvExMTFxcW2trbu7e8yeK0vf7heYm97Uko4XHMccKgDZ6rp8ffz8/Pm5ub4+PhdocwRZZw2QU1fPS2TbFkzU2xtnsH25eHz3Nb03tjy2dLx1s789fP3+vyQjpFGP0FMQD9KRkial5j7+/v5+fnp6Oj7+vpmaN2/AAAACXBIWXMAACE4AAAhOAFFljFgAAAAB3RJTUUH5gkJEyM2E6KAFQAAAGNJREFUCNdjYMACGBnBBONfNEEWRjD4hhBkYWBghwoKMULBM0ZGaUYEuCki8l6I8TojoxZM5JE8I+NpqHYemKD2NW1GuEVOELEdnkA2438mxk0gi3ghggzbUd0Zxsi4goEQAADAVQ8neJTbOgAAAABJRU5ErkJggg==","aspectRatio":1.7525773195876289,"src":"//images.ctfassets.net/wdjnw2prxlw8/5anMbQa48R1yzXLSt3eu16/40cebb7bac84e2bd22b4cb3e32d0490b/other_one.png?w=480&q=90","srcSet":"//images.ctfassets.net/wdjnw2prxlw8/5anMbQa48R1yzXLSt3eu16/40cebb7bac84e2bd22b4cb3e32d0490b/other_one.png?w=120&h=68&q=90 120w,\n//images.ctfassets.net/wdjnw2prxlw8/5anMbQa48R1yzXLSt3eu16/40cebb7bac84e2bd22b4cb3e32d0490b/other_one.png?w=240&h=137&q=90 240w,\n//images.ctfassets.net/wdjnw2prxlw8/5anMbQa48R1yzXLSt3eu16/40cebb7bac84e2bd22b4cb3e32d0490b/other_one.png?w=480&h=274&q=90 480w,\n//images.ctfassets.net/wdjnw2prxlw8/5anMbQa48R1yzXLSt3eu16/40cebb7bac84e2bd22b4cb3e32d0490b/other_one.png?w=720&h=411&q=90 720w,\n//images.ctfassets.net/wdjnw2prxlw8/5anMbQa48R1yzXLSt3eu16/40cebb7bac84e2bd22b4cb3e32d0490b/other_one.png?w=960&h=548&q=90 960w,\n//images.ctfassets.net/wdjnw2prxlw8/5anMbQa48R1yzXLSt3eu16/40cebb7bac84e2bd22b4cb3e32d0490b/other_one.png?w=1440&h=822&q=90 1440w,\n//images.ctfassets.net/wdjnw2prxlw8/5anMbQa48R1yzXLSt3eu16/40cebb7bac84e2bd22b4cb3e32d0490b/other_one.png?w=2040&h=1164&q=90 2040w","srcWebp":"//images.ctfassets.net/wdjnw2prxlw8/5anMbQa48R1yzXLSt3eu16/40cebb7bac84e2bd22b4cb3e32d0490b/other_one.png?w=480&q=90&fm=webp","srcSetWebp":"//images.ctfassets.net/wdjnw2prxlw8/5anMbQa48R1yzXLSt3eu16/40cebb7bac84e2bd22b4cb3e32d0490b/other_one.png?w=120&h=68&q=90&fm=webp 120w,\n//images.ctfassets.net/wdjnw2prxlw8/5anMbQa48R1yzXLSt3eu16/40cebb7bac84e2bd22b4cb3e32d0490b/other_one.png?w=240&h=137&q=90&fm=webp 240w,\n//images.ctfassets.net/wdjnw2prxlw8/5anMbQa48R1yzXLSt3eu16/40cebb7bac84e2bd22b4cb3e32d0490b/other_one.png?w=480&h=274&q=90&fm=webp 480w,\n//images.ctfassets.net/wdjnw2prxlw8/5anMbQa48R1yzXLSt3eu16/40cebb7bac84e2bd22b4cb3e32d0490b/other_one.png?w=720&h=411&q=90&fm=webp 720w,\n//images.ctfassets.net/wdjnw2prxlw8/5anMbQa48R1yzXLSt3eu16/40cebb7bac84e2bd22b4cb3e32d0490b/other_one.png?w=960&h=548&q=90&fm=webp 960w,\n//images.ctfassets.net/wdjnw2prxlw8/5anMbQa48R1yzXLSt3eu16/40cebb7bac84e2bd22b4cb3e32d0490b/other_one.png?w=1440&h=822&q=90&fm=webp 1440w,\n//images.ctfassets.net/wdjnw2prxlw8/5anMbQa48R1yzXLSt3eu16/40cebb7bac84e2bd22b4cb3e32d0490b/other_one.png?w=2040&h=1164&q=90&fm=webp 2040w","sizes":"(max-width: 480px) 100vw, 480px"}}}},{"node":{"publishDate":"Mar 2, 2022","updatedAt":"Mar 14, 2022","compose__page":[{"title":"We’re Hiring: Mappedin Culture, How to Tailor Your Resume, Top Interview Tips, and More!","slug":"were-hiring-mappedin-culture-how-to-tailor-your-resume-top-interview-tips"}],"tags":{"category":{"name":"Company","slug":"company"},"topic":{"name":"Culture","slug":"culture"}},"content":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Avanti Krishnan is the People and Culture Manager at Mappedin. We discuss what it’s like to work at Mappedin, the flexible work arrangements and benefits we offer, along with tips and tricks for landing your dream job!\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"74GRZbgc3EhIRfpCI7hnQW\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[],\"nodeType\":\"embedded-asset-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Avanti, thanks for chatting with me. You’ve been at Mappedin for 3 years and have led our People Operations team over the last year. How would you describe the culture and team environment at Mappedin? \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"One of the first things people ask is what I like most about working at Mappedin. For me, it’s always been the people and the team camaraderie. Even with the shift to remote working prompted by the pandemic, it’s been great. The environment is very social, interactive, and collaborative. You can reach out to anyone across the company to chat or ask questions, and you will never get turned down. Everyone at Mappedin is friendly and willing to help if you want to understand something better.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"What are the core values at Mappedin? What role do company values play in hiring?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The core values are \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"play for the team, learn fast, focus on customers, and be honest & accountable\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\". Mappedin uses these values in our hiring processes during interviews and bi-annual performance management processes. The hiring managers do consider it important for future Mappedin employees to embody these values, and during our bi-annual performance management processes, one of the ways employees are reviewed is by how they represent these values. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"How do you think our work culture differs from other companies’ work cultures?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"At Mappedin, there’s a lot of transparency and open communication across the board, which isn’t always the case at other companies. Whether you’re the most senior employee or most junior employee at Mappedin, you will know what’s happening across the company. This includes Sales, Marketing and Product, Engineering, and all other departments. I think being able to have those open and honest conversations and full transparency within the company is very refreshing.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Are there any opportunities for professional development and career growth?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Yes definitely! At Mappedin, you have the opportunity to move within and across teams. For instance, you could be on the Mapping team and either you, or someone on the leadership team, could realize that you’re really technically inclined and would perform well on the Engineering team. You could then have an opportunity to move across teams.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"As a fast-growing company, there are also a ton of opportunities for growth and promotion. We’re constantly hiring and looking to promote existing employees into higher positions, especially in leadership roles. If you are interested in trying out the management side, you might get an opportunity to mentor a co-op or maybe a more junior contract employee to give you an idea of what a managerial position looks like. For instance, joining as a co-op student himself two years ago, \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.mappedin.com/blog/company/culture/employee-q-and-a-ben-liu-coop-student-turned-senior-software-developer/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Ben Liu now manages his own co-op\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\".\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Professional development is also a huge perk of working at Mappedin, so if you wanted to do a certification or course that will help you grow in your current role, we will help facilitate that.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"What makes you proud to work at Mappedin? \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"From a personal and professional perspective, what makes me the most proud is my contribution to Mappedin and being able to grow within the People Operations field. Most notably, I’m proud of the different people that I’ve brought into Mappedin and the kind of work that they do. And whenever they get promoted, it’s something I’m really happy about. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"What kind of flexible work arrangements does Mappedin offer?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We have moved to a remote by default company because of the pandemic. It is expected that employees working hours will include the company’s core hours of 10am-4pm EST. Now, how you want to structure your schedule beyond those set hours is up to you. I know some employees start pretty early and end work early, while others start later and finish a bit later. It’s entirely dependent on how you’re able to get your allocated work done. We’ve also started hiring remotely, not only in Canada, but internationally and will continue to provide flexibility as we grow the team. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"What are some of the perks and benefits of working at Mappedin?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Working remotely with flexible hours and flexible vacation time is one benefit that we offer. Another perk is our team events, which for the month of February were virtual escape rooms. Though the team is remote, we create opportunities for employees to come together and socialize on a regular basis. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We also have company Town Hall meetings every week and Quarterly Business Reviews (QBRs) to share wins and learnings, host guest speakers, and play games. Our quarterly hackathons (Hackedin) are also a huge benefit for developers working at Mappedin.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I would say that one of the biggest benefits we offer is working with a friendly and collaborative team, in a company where you can grow very quickly. Also, there are a lot of employees that have been at Mappedin for more than 5 years, which is pretty rare for smaller companies. This means that you have a good chance of working with people that have legacy knowledge and have seen Mappedin grow over the years.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"What would the ideal candidate at Mappedin look like? What are the most important qualifications you look for in a candidate?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"If you take a look at the job descriptions, we never mention that a candidate has to have X years of experience or have X amount of qualities. We don’t expect that, we know that applicants have all types of skill sets and backgrounds. It’s most important for a candidate to show the potential to achieve whatever is required in that role.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"For instance, for a \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://mappedin.applytojob.com/apply/PJxoCsuqcC\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Business Development Representative role\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" on the Sales team, we would look at whether the candidate is assertive and able to do many cold calls, partake in sales projections, and are eager to convert a \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"no\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" into a \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"yes. \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"You may not have had any prior sales experience, but if you have the potential to do that role, that’s what we’re looking for. That goes for most of our other roles as well. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"What advice would you give to someone applying for a role at Mappedin? \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"If you’re really interested in a role, and you have transferable skills that are applicable to that specific role, tailor your resume to that. A lot of skills are transferable, especially non-engineering roles. If you’re able to convince any of the hiring managers as to why you need to be in that role, and how your skills are applicable, you will be successful. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Are there any changes to a resume or cover letter that you would recommend?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It’s important to have a clean resume so that People Operations and hiring managers can understand the information that you are presenting about yourself. If your resume is too cluttered with information, it's difficult to read. Make sure your resume is clean, highlight the most important things you’ve done, as well as the experience and skills that are applicable to the role.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Do you have any interview tips?  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"One of the most important interview tips I have is to be concise and precise when answering a question. If you can’t think of an answer immediately, ask the interviewer for a moment to collect your thoughts before responding. Sometimes when you’re on the spot, you’re not able to think of an answer right away, and that’s okay. The most important takeaway is that you keep your interviewer engaged by giving concise and precise answers.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"Interested in working with Avanti? We are hiring for a \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://mappedin.applytojob.com/apply/8ZSfn11bvA\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"Recruiter\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\" to join her on our People Ops team. Also, check out our \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://mappedin.com/careers\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"Careers Page\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\" for all open roles, or send an email to our recruitment team at careers@mappedin.ca.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"},"articleType":"Article","image":{"fluid":{"base64":"data:image/jpeg;base64,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","aspectRatio":1.5,"src":"//images.ctfassets.net/wdjnw2prxlw8/74GRZbgc3EhIRfpCI7hnQW/e3c4daf971925cc3c593de3d88de4b0d/avel-chuklanov-DUmFLtMeAbQ-unsplash.jpg?w=480&q=90","srcSet":"//images.ctfassets.net/wdjnw2prxlw8/74GRZbgc3EhIRfpCI7hnQW/e3c4daf971925cc3c593de3d88de4b0d/avel-chuklanov-DUmFLtMeAbQ-unsplash.jpg?w=120&h=80&q=90 120w,\n//images.ctfassets.net/wdjnw2prxlw8/74GRZbgc3EhIRfpCI7hnQW/e3c4daf971925cc3c593de3d88de4b0d/avel-chuklanov-DUmFLtMeAbQ-unsplash.jpg?w=240&h=160&q=90 240w,\n//images.ctfassets.net/wdjnw2prxlw8/74GRZbgc3EhIRfpCI7hnQW/e3c4daf971925cc3c593de3d88de4b0d/avel-chuklanov-DUmFLtMeAbQ-unsplash.jpg?w=480&h=320&q=90 480w,\n//images.ctfassets.net/wdjnw2prxlw8/74GRZbgc3EhIRfpCI7hnQW/e3c4daf971925cc3c593de3d88de4b0d/avel-chuklanov-DUmFLtMeAbQ-unsplash.jpg?w=720&h=480&q=90 720w,\n//images.ctfassets.net/wdjnw2prxlw8/74GRZbgc3EhIRfpCI7hnQW/e3c4daf971925cc3c593de3d88de4b0d/avel-chuklanov-DUmFLtMeAbQ-unsplash.jpg?w=960&h=640&q=90 960w,\n//images.ctfassets.net/wdjnw2prxlw8/74GRZbgc3EhIRfpCI7hnQW/e3c4daf971925cc3c593de3d88de4b0d/avel-chuklanov-DUmFLtMeAbQ-unsplash.jpg?w=1440&h=960&q=90 1440w","srcWebp":"//images.ctfassets.net/wdjnw2prxlw8/74GRZbgc3EhIRfpCI7hnQW/e3c4daf971925cc3c593de3d88de4b0d/avel-chuklanov-DUmFLtMeAbQ-unsplash.jpg?w=480&q=90&fm=webp","srcSetWebp":"//images.ctfassets.net/wdjnw2prxlw8/74GRZbgc3EhIRfpCI7hnQW/e3c4daf971925cc3c593de3d88de4b0d/avel-chuklanov-DUmFLtMeAbQ-unsplash.jpg?w=120&h=80&q=90&fm=webp 120w,\n//images.ctfassets.net/wdjnw2prxlw8/74GRZbgc3EhIRfpCI7hnQW/e3c4daf971925cc3c593de3d88de4b0d/avel-chuklanov-DUmFLtMeAbQ-unsplash.jpg?w=240&h=160&q=90&fm=webp 240w,\n//images.ctfassets.net/wdjnw2prxlw8/74GRZbgc3EhIRfpCI7hnQW/e3c4daf971925cc3c593de3d88de4b0d/avel-chuklanov-DUmFLtMeAbQ-unsplash.jpg?w=480&h=320&q=90&fm=webp 480w,\n//images.ctfassets.net/wdjnw2prxlw8/74GRZbgc3EhIRfpCI7hnQW/e3c4daf971925cc3c593de3d88de4b0d/avel-chuklanov-DUmFLtMeAbQ-unsplash.jpg?w=720&h=480&q=90&fm=webp 720w,\n//images.ctfassets.net/wdjnw2prxlw8/74GRZbgc3EhIRfpCI7hnQW/e3c4daf971925cc3c593de3d88de4b0d/avel-chuklanov-DUmFLtMeAbQ-unsplash.jpg?w=960&h=640&q=90&fm=webp 960w,\n//images.ctfassets.net/wdjnw2prxlw8/74GRZbgc3EhIRfpCI7hnQW/e3c4daf971925cc3c593de3d88de4b0d/avel-chuklanov-DUmFLtMeAbQ-unsplash.jpg?w=1440&h=960&q=90&fm=webp 1440w","sizes":"(max-width: 480px) 100vw, 480px"}}}},{"node":{"publishDate":"Feb 28, 2022","updatedAt":"Feb 28, 2022","compose__page":[{"title":"Employee Q&A: Ralph Vieira","slug":"employee-q-and-a-ralph-vieira"}],"tags":{"category":{"name":"Company","slug":"company"},"topic":{"name":"Culture","slug":"culture"}},"content":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Today we delve into all things DevOps with Ralph, the DevOps Team Lead at Mappedin. We discuss the problems he’s trying to solve, what he enjoys most about his role, along with his experience with remote onboarding and the interview process at Mappedin. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Ralph, thanks for chatting with me today. To begin, can you tell us about your current role at Mappedin?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Yes, I’m the DevOps Team Lead at Mappedin. DevOps combines development and operations to create a unilateral team that focuses on delivering common objectives. This methodology improves work throughout the software development life cycle by combining culture changes, practices, and tools which empower developers to deliver and manage their applications. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It comes with a lot of responsibilities that developers usually aren’t used to doing, because they would typically make their application, test it, make sure it works, and wouldn’t be in touch with it after that. Now, they’re responsible for the whole life cycle of the application and keep in touch with why it’s running, why people are using it, and more.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"What made you decide to join the team?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Funny story, I used to work in the same building as Mappedin while working for a different company. I looked into Mappedin and really liked their story, which raised my interest in learning more. Things got quiet at my job and there was an open position at Mappedin, so I thought it was a good opportunity to try it out.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I decided to join the team because there was so much potential. An influx of clients, an abundance of new projects that needed attention, and for the DevOps roles specifically, there were a lot of opportunities for me to contribute and make a difference in the company. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"What do you enjoy most about your role in DevOps?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I enjoy doing everything with tech: bringing new applications to life, bringing up new environments, testing things, finding and fixing bugs and misconfigurations, all of it. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"However, what I find most rewarding about my role is helping other teams accomplish what they’re doing. For instance, by improving part of their process or making a tool available to them, I can see how much better they can do something. I feel like what I do is very little but to others it's so much more. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"What are some things the DevOps team is working on right now?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"With data privacy rules, and specific needs of some clients, we need to keep all client data region-specific. For instance, someone in Europe wouldn’t want their data processed in Canada or U.S., so we must make the application self-sufficient in that area. We’re creating new environments, running our applications in these environments, and raising tickets to improve our deployment process of these applications. We currently have different environments for different clients, and we’re continuing to make this process easier.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We’re also improving everything we do by being SOC2 compliant. SOC2 is a security framework that ensures that we are aligned with the best security practices globally. We follow this closely, apply it, and verify that we’re always on the right path.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Is there one thing you like most about working at Mappedin?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In general, I like Mappedin as a company and the culture. I really like the people, enjoy talking to them, working with them, and how we handle things professionally as well.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Everyone at Mappedin is fun to work with, which makes work life a lot easier and more enjoyable. It really stands out here. Not to say other companies are bad, but at Mappedin it’s significantly better. The people make a huge difference. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"As you know, Mappedin moved to a remote first environment. How was your experience with remote onboarding, and how has working remotely been for you?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Mappedin is doing a great job at keeping everyone in touch and getting teams together to talk and get to know each other, even when onboarded remotely. When I joined remotely, I was expecting my first day to be like “here’s your work for the day, send it over when you’re done”, but it’s not like that at all. It’s a lot more collaborative. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Flexibility is the best benefit of working remotely. It’s easy to make a coffee and come back to your work station, but you can also go into the office whenever you’d like.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"We’re hiring for many developer roles currently at Mappedin. What are these roles and why should a developer come to Mappedin right now? \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We’re hiring for two Team Leads, a Full Stack Developer, a Front End Developer, and a Developer Evangelist (\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.mappedin.com/careers/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"see our open roles here\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"). I would encourage anyone looking to work at Mappedin to apply! \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It’s a fast-growing company, there are tons of opportunities, and you can make significant contributions that make a great impact. You’ll also be enjoying anything you’re doing because of the people at Mappedin. What could be better?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Do you have any interview tips for a developer who wants to apply to Mappedin?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"During the interview process, I had the opportunity to talk to different managers at Mappedin and ask about the company goals, the projects they’re doing, and what I would be doing in my role. I would advise applicants to discuss these things during the interview, and find out how you would fit into Mappedin. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Most people are worried about the testing process, but this is only at the beginning, and after that, it’s just learning more about the company and giving out ideas of what you could be doing. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I loved the interview process. Most places you go to for a job interview feel like you’re really being interviewed and it’s not that great, but at Mappedin it was a really good conversation between two professionals trying to figure out how we could tackle some problems. Even if it didn’t work out for me, it still would’ve been a nice interview process.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"What advice would you give to a developer on their first day?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"On your first day, settle in, accommodate yourself, and introduce yourself to colleagues and other teams. Schedule coffee chats to get to know your colleagues and friends that will help you later down the road with your work. Getting to know people is the best asset you have, and everyone at Mappedin is very easy to talk to. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"Interested in working with us? Check out our \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://mappedin.com/careers\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"Careers Page\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\" for all open roles, or send an email to our recruitment team at careers@mappedin.ca.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"},"articleType":"Article","image":{"fluid":{"base64":"data:image/png;base64,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","aspectRatio":1.7525773195876289,"src":"//images.ctfassets.net/wdjnw2prxlw8/4s8EmrciImJf6QxpOpPuBE/4e95a28309caad4a3f6a634458941590/Blog_Employee_QA_Ralph__1_.png?w=480&q=90","srcSet":"//images.ctfassets.net/wdjnw2prxlw8/4s8EmrciImJf6QxpOpPuBE/4e95a28309caad4a3f6a634458941590/Blog_Employee_QA_Ralph__1_.png?w=120&h=68&q=90 120w,\n//images.ctfassets.net/wdjnw2prxlw8/4s8EmrciImJf6QxpOpPuBE/4e95a28309caad4a3f6a634458941590/Blog_Employee_QA_Ralph__1_.png?w=240&h=137&q=90 240w,\n//images.ctfassets.net/wdjnw2prxlw8/4s8EmrciImJf6QxpOpPuBE/4e95a28309caad4a3f6a634458941590/Blog_Employee_QA_Ralph__1_.png?w=480&h=274&q=90 480w,\n//images.ctfassets.net/wdjnw2prxlw8/4s8EmrciImJf6QxpOpPuBE/4e95a28309caad4a3f6a634458941590/Blog_Employee_QA_Ralph__1_.png?w=720&h=411&q=90 720w,\n//images.ctfassets.net/wdjnw2prxlw8/4s8EmrciImJf6QxpOpPuBE/4e95a28309caad4a3f6a634458941590/Blog_Employee_QA_Ralph__1_.png?w=960&h=548&q=90 960w,\n//images.ctfassets.net/wdjnw2prxlw8/4s8EmrciImJf6QxpOpPuBE/4e95a28309caad4a3f6a634458941590/Blog_Employee_QA_Ralph__1_.png?w=1440&h=822&q=90 1440w,\n//images.ctfassets.net/wdjnw2prxlw8/4s8EmrciImJf6QxpOpPuBE/4e95a28309caad4a3f6a634458941590/Blog_Employee_QA_Ralph__1_.png?w=2040&h=1164&q=90 2040w","srcWebp":"//images.ctfassets.net/wdjnw2prxlw8/4s8EmrciImJf6QxpOpPuBE/4e95a28309caad4a3f6a634458941590/Blog_Employee_QA_Ralph__1_.png?w=480&q=90&fm=webp","srcSetWebp":"//images.ctfassets.net/wdjnw2prxlw8/4s8EmrciImJf6QxpOpPuBE/4e95a28309caad4a3f6a634458941590/Blog_Employee_QA_Ralph__1_.png?w=120&h=68&q=90&fm=webp 120w,\n//images.ctfassets.net/wdjnw2prxlw8/4s8EmrciImJf6QxpOpPuBE/4e95a28309caad4a3f6a634458941590/Blog_Employee_QA_Ralph__1_.png?w=240&h=137&q=90&fm=webp 240w,\n//images.ctfassets.net/wdjnw2prxlw8/4s8EmrciImJf6QxpOpPuBE/4e95a28309caad4a3f6a634458941590/Blog_Employee_QA_Ralph__1_.png?w=480&h=274&q=90&fm=webp 480w,\n//images.ctfassets.net/wdjnw2prxlw8/4s8EmrciImJf6QxpOpPuBE/4e95a28309caad4a3f6a634458941590/Blog_Employee_QA_Ralph__1_.png?w=720&h=411&q=90&fm=webp 720w,\n//images.ctfassets.net/wdjnw2prxlw8/4s8EmrciImJf6QxpOpPuBE/4e95a28309caad4a3f6a634458941590/Blog_Employee_QA_Ralph__1_.png?w=960&h=548&q=90&fm=webp 960w,\n//images.ctfassets.net/wdjnw2prxlw8/4s8EmrciImJf6QxpOpPuBE/4e95a28309caad4a3f6a634458941590/Blog_Employee_QA_Ralph__1_.png?w=1440&h=822&q=90&fm=webp 1440w,\n//images.ctfassets.net/wdjnw2prxlw8/4s8EmrciImJf6QxpOpPuBE/4e95a28309caad4a3f6a634458941590/Blog_Employee_QA_Ralph__1_.png?w=2040&h=1164&q=90&fm=webp 2040w","sizes":"(max-width: 480px) 100vw, 480px"}}}},{"node":{"publishDate":"Feb 25, 2022","updatedAt":"Feb 25, 2022","compose__page":[{"title":"Employee Q&A: Ben Liu - Co-op Student Turned Senior Software Developer","slug":"employee-q-and-a-ben-liu-coop-student-turned-senior-software-developer"}],"tags":{"category":{"name":"Company","slug":"company"},"topic":{"name":"Culture","slug":"culture"}},"content":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"In only two years, Ben Liu transitioned from a co-op student to a Senior Software Developer at Mappedin. Astonishingly, he now manages his own co-op student. We delve into his journey and his reasons for why a Software Developer should start structuring their career at Mappedin. \",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Ben, thanks for chatting with me. To begin, can you tell us about your current role at Mappedin?\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"I’m currently a Senior Software Developer on the Product and Platform team, specifically team Ship It, which is primarily responsible for our pre-built front end applications: Mappedin Web and the Mappedin directory experience. I’m responsible for maintaining those two applications, along with a host of other smaller applications, and I’m the technical owner of the Mappedin Web V2 experience. \",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"You’ve had an impressive journey at Mappedin over the last two years! You started as a co-op student, transitioned into a part-time employee, and now manage your own co-op student. How has this experience been for you?\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"It's been pretty crazy; I definitely didn't think that I would progress so fast. I was quite lucky in terms of timing because when I first \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"content\":[{\"nodeType\":\"text\",\"value\":\"joined Mappedin as a co-op student\",\"marks\":[],\"data\":{}}],\"data\":{\"uri\":\"https://www.mappedin.com/blog/company/culture/employee-q-and-a-ben-liu\"}},{\"nodeType\":\"text\",\"value\":\", I got to jump right in and work on a huge feature upgrade to one of our primary pre-built products. We were working on our next generation directory upgrade, and there was a significant chunk of improvement work, so I learned a lot about how it works.\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"After my 8-month co-op, I started working at Mappedin part-time, and we decided to work on the Web V2 experience. I got the opportunity to work with Anzor, the Principal Software Developer, on building the foundations of this entirely new upgraded version of the web experience. He’s an incredibly smart guy, and while he moved on to bigger projects, I remained and continued to work on Web V2 and directories.\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"I was lucky enough to gain a lot of knowledge on the directories, and after Anzor moved to other projects, I was left as the most knowledgeable person on the web experience; which is crazy given the circumstances. Getting all of that experience was really helpful in enabling me to adopt more responsibilities and take on more projects. \",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Do you think there are opportunities for career growth and development for developers at Mappedin?\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Yes absolutely. Personally, that’s probably the biggest benefit for me working at a smaller company like Mappedin - the accelerated rate of growth. The company is always growing, we’re always recruiting new people, and we’re always looking to promote existing employees into higher positions. \",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Currently, I’m hoping to step into more managerial positions. Normally someone in my position with my level of experience would not be afforded that sort of opportunity, but here at Mappedin, I have been given the opportunity to work towards those goals so early on in my career which I think is pretty lucky. It’s not something that I would expect to get anywhere else. \",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"How would you describe Mappedin’s culture and team environment?\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Very fun and friendly. I’ve done co-ops in a few bigger companies and there’s a lot of bureaucracy and administration that you have to go through to get anything done, but it’s not like that at Mappedin. If there’s something I want to work on, or if there’s an idea that I have, I can easily reach out to Ed Wei, the CTO; or Hongwei, the CEO, which isn’t something that you would normally get at a larger company. \",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"What are some things that the Product and Platform team is working on right now?\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Right now, we’re prioritizing enhancements to the Web V2 experience. Roughly a year or so ago, we launched the second version of our mapping web experience, which is a complete overhaul of the original experience. It’s built from the ground up using TypeScript, and uses much more updated technologies and practices. \",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Over the past several months, we’ve been continuing to work on maintaining that application while adding new features. Currently, we’re adding a feature that will allow users to save an arbitrary location when they’re in a building or mall; for instance, you can save your spot in the parking lot and navigate back to it later. \",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"What aspects of your job do you find the most rewarding?\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Predominantly, the most rewarding aspect has been the agency and ownership that I’ve been given over our products. And most recently, it would be the increase in management responsibilities that I’ve been given. \",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"I feel like the work that I put in is actually meaningful because my superiors and those managing me take an interest in the things that I do. If I excel, I’m rewarded, and if I’m veering off of the right path, then I’m given feedback right away to correct it. \",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Is there one thing you like most about working at Mappedin?\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"When people ask me why I like working here, one of the things that I tend to say is the opportunity for growth; it’s easy to progress in your career at Mappedin. Don’t get me wrong, the people are also great. I love the people I work with and enjoy the team activities every week, but the opportunity for growth has been invaluable to my career.\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Being able to get to this point relatively early in my career is amazing. Even if I didn’t work with great people and have a great environment, which I do, I would still stay at Mappedin because I don’t think I could have gotten these opportunities anywhere else. \",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"We’re hiring for many developer roles currently at Mappedin. Why should a developer come to Mappedin right now?\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"We’re hiring two Team Leads, a Front End Developer, a Full Stack Developer, and a Developer Evangelist (\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"content\":[{\"nodeType\":\"text\",\"value\":\"see our open roles here\",\"marks\":[],\"data\":{}}],\"data\":{\"uri\":\"https://www.mappedin.com/careers/\"}},{\"nodeType\":\"text\",\"value\":\"). I think developers should come to Mappedin for a lot of reasons. The company is growing quite rapidly, so if you’re looking to work at a fast-growing company with a lot of opportunities for growth and promotion, or to get experience with different technologies, then this is an excellent place to work. \",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Even if you’re not looking to go into management or something like that, Mappedin is a place where developers can grow very quickly and learn a lot of new skills. If you get hired as a Front End Developer, but after a while you decide that you want some experience in back end or something else, then people will make that happen. As long as we have the resources, we’ll try our best to facilitate those opportunities, because that same person might grow into an excellent Back End Developer, and we don’t want to get in the way of that. We want developers to explore their utmost potential. \",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Do you have any advice for a developer who wants to apply here?\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"My only advice is to apply! We have a lot of products that are very visible on the web and out in the wild, so if you visit any number of places that have our products (for instance the Toronto Eaton Centre or Conestoga Mall in Waterloo) or if you visit any of our customers’ websites, you can see exactly what it is that we do. If that looks interesting to you, I personally think it’s pretty interesting, then just apply! You’ll get to meet me or some of the other people on the development team and it’ll be a great time working together.\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Interested in working with Ben? Check out our \",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"hyperlink\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Careers Page\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}],\"data\":{\"uri\":\"https://mappedin.com/careers\"}},{\"nodeType\":\"text\",\"value\":\" for all open roles, or send an email to our recruitment team at careers@mappedin.ca.\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}],\"data\":{}}]}"},"articleType":"Article","image":{"fluid":{"base64":"data:image/png;base64,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","aspectRatio":1.7525773195876289,"src":"//images.ctfassets.net/wdjnw2prxlw8/1QKVMhAGd4vR05fRTduIej/675532841de194ac5e3d1abf1b27e3cb/Blog_Employee_QA_Ben.png?w=480&q=90","srcSet":"//images.ctfassets.net/wdjnw2prxlw8/1QKVMhAGd4vR05fRTduIej/675532841de194ac5e3d1abf1b27e3cb/Blog_Employee_QA_Ben.png?w=120&h=68&q=90 120w,\n//images.ctfassets.net/wdjnw2prxlw8/1QKVMhAGd4vR05fRTduIej/675532841de194ac5e3d1abf1b27e3cb/Blog_Employee_QA_Ben.png?w=240&h=137&q=90 240w,\n//images.ctfassets.net/wdjnw2prxlw8/1QKVMhAGd4vR05fRTduIej/675532841de194ac5e3d1abf1b27e3cb/Blog_Employee_QA_Ben.png?w=480&h=274&q=90 480w,\n//images.ctfassets.net/wdjnw2prxlw8/1QKVMhAGd4vR05fRTduIej/675532841de194ac5e3d1abf1b27e3cb/Blog_Employee_QA_Ben.png?w=720&h=411&q=90 720w,\n//images.ctfassets.net/wdjnw2prxlw8/1QKVMhAGd4vR05fRTduIej/675532841de194ac5e3d1abf1b27e3cb/Blog_Employee_QA_Ben.png?w=960&h=548&q=90 960w,\n//images.ctfassets.net/wdjnw2prxlw8/1QKVMhAGd4vR05fRTduIej/675532841de194ac5e3d1abf1b27e3cb/Blog_Employee_QA_Ben.png?w=1360&h=776&q=90 1360w","srcWebp":"//images.ctfassets.net/wdjnw2prxlw8/1QKVMhAGd4vR05fRTduIej/675532841de194ac5e3d1abf1b27e3cb/Blog_Employee_QA_Ben.png?w=480&q=90&fm=webp","srcSetWebp":"//images.ctfassets.net/wdjnw2prxlw8/1QKVMhAGd4vR05fRTduIej/675532841de194ac5e3d1abf1b27e3cb/Blog_Employee_QA_Ben.png?w=120&h=68&q=90&fm=webp 120w,\n//images.ctfassets.net/wdjnw2prxlw8/1QKVMhAGd4vR05fRTduIej/675532841de194ac5e3d1abf1b27e3cb/Blog_Employee_QA_Ben.png?w=240&h=137&q=90&fm=webp 240w,\n//images.ctfassets.net/wdjnw2prxlw8/1QKVMhAGd4vR05fRTduIej/675532841de194ac5e3d1abf1b27e3cb/Blog_Employee_QA_Ben.png?w=480&h=274&q=90&fm=webp 480w,\n//images.ctfassets.net/wdjnw2prxlw8/1QKVMhAGd4vR05fRTduIej/675532841de194ac5e3d1abf1b27e3cb/Blog_Employee_QA_Ben.png?w=720&h=411&q=90&fm=webp 720w,\n//images.ctfassets.net/wdjnw2prxlw8/1QKVMhAGd4vR05fRTduIej/675532841de194ac5e3d1abf1b27e3cb/Blog_Employee_QA_Ben.png?w=960&h=548&q=90&fm=webp 960w,\n//images.ctfassets.net/wdjnw2prxlw8/1QKVMhAGd4vR05fRTduIej/675532841de194ac5e3d1abf1b27e3cb/Blog_Employee_QA_Ben.png?w=1360&h=776&q=90&fm=webp 1360w","sizes":"(max-width: 480px) 100vw, 480px"}}}},{"node":{"publishDate":"Feb 23, 2022","updatedAt":"Feb 23, 2022","compose__page":[{"title":"Employee Q&A: Noah Bolger","slug":"employee-q-and-a-noah-bolger"}],"tags":{"category":{"name":"Company","slug":"company"},"topic":{"name":"Culture","slug":"culture"}},"content":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Today we’re chatting with Noah, a Senior Software Developer on the Map Automation team. We discuss his journey at Mappedin, the First Responders project he’s working on for DHS, advantages of Mappedin’s internal hackathon, and advice for a Software Developer applying to Mappedin. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Noah, thanks for chatting with me. To begin, can you tell us about your current role at Mappedin?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I’m a Senior Software Developer on the Map Automation team. My role is collecting data, building machine learning models, looking at research papers, writing APIs, and building applications on top of those models and retraining them to make them smarter. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"5rfypsqsmUkxAg5Be0S4j8\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[],\"nodeType\":\"embedded-asset-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"You started at Mappedin as a co-op student, and later transitioned into a full-time employee. How has your journey been over the years? \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It’s been good! I did my fourth co-op at Mappedin and started as a Software Developer in Test. I was writing tests for our Smart Search model, then my manager and mentor Mary asked if I wanted to try some data science. I said yes and started doing that. Then I came back to Mappedin for my next co-op and started doing machine learning. So I went from Software Developer in Test, to data science, to machine learning. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"After that, I graduated and was going to do my Masters. I was working at Mappedin for about 8 months between the end of my undergrad and the beginning of my Masters when Paul, the Director of Engineering, asked if I wanted to stay at Mappedin. I said yes and have been working here ever since. \\t\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"What are some changes you’ve seen since joining Mappedin?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I was a co-op at the start of the mapping automation push, and I think the only machine learning product we had at the time was Smart Search. I’ve seen a shift in the focus of dev efforts growing into mapping automation a bit more. Before it was very much like, we’ll see if it works and if it doesn’t, we’ll put you in different roles. But we got stuff working, and it’s been growing.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Now we’ve shifted our focus to building up these automation products, and we’ve been working on a huge First Responders project for the U.S. Department of Homeland Security (DHS). \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Can you tell us more about the First Responders project the Map Automation team is working on right now?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We’re working with firefighters and first responders to digitize maps that may save lives. Mappedin’s proposed solution will automate the conversion of existing scanned floor plans, which every first responder organization or city permit office has, into simplified, standardized maps. We’re also creating a situational awareness dashboard for first responders to tag areas on the map with icons.    \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It’s a very niche problem. Where everyone and their mother is trying to build a self-driving car, we’re detecting fire symbols in floor plans. It’s unique which is challenging because it’s difficult to find people that have done similar work, but also exciting because you could be the first to come up with it. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"There are a couple research groups that have done this type of work, but the difference between academic and real world applications is that the data in this research is very standard and controlled. However, in real life, we’re seeing all sorts of different data, from really nice CAD files that a CAD expert has drawn, to a hand drawn floor plan pulled out of a filing cabinet. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What’s most interesting is that one of the techniques we’re using is a pretty common machine learning technique, but the other ones are very new and exciting. I think that’s a cool thing that we’re doing; applying new techniques to this really niche problem. And a problem that if we solve, we could be one of the first mapping companies in the industry to achieve genuine map automation, which is really exciting.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"What do you like most about working at Mappedin?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What I like most about working at Mappedin is that even though we’re a mid-stage company, you still know pretty much everyone. I’ve had a chance to talk to most people at Mappedin and understand relatively deeply what everyone is doing. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"This also leads into horizontal as well as vertical movement in the company. Mappedin is very good at promoting employees in the company, and horizontally, there’s always the opportunity to work on other projects. For example, if I wanted to learn front-end development after completion of this mapping automation project, I could jump into a couple sprints with a front-end team to try it out. I don’t think you can really do that at some other companies, so it’s one of the main reasons why I like working at Mappedin.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Mappedin recently hosted our internal hackathon event, Hackedin. Could you tell us more about that? What are some of the advantages of participating in this event?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Mappedin hosts hackathon events to provide developers with opportunities to work on projects that are outside the scope of our regular sprint work. The last one was focused on integrations, where we were integrating existing Mappedin tech with something else, and my group did a fire simulator. I think one of the advantages of Hackedin is that it gets you out of your regular project work, which can be a really good thing.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Hackedins can kick off new projects and ideas that people may not have come up with if they were just doing their regular sprint work. It also gives you the opportunity to make incremental features to Mappedin products or pitch a radically new feature that you can build at Hackedin and beyond that too.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"For my team, we learned a new tool in the programming language that we use (Python) and we found a new potential use case for the type of work that we’re doing. Before, we never really thought about running simulations for fire departments, so Hackedin was a great way to do something really interesting. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"We’re hiring for many developer roles currently at Mappedin. Why should a developer come to Mappedin right now? \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I think there’s a lot of opportunity for any type of developer. Right now, we’re hiring for two Team Leads, a Full Stack Developer, a Front End Developer, and a Developer Evangelist (\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.mappedin.com/careers/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"see our open roles here\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"). In the dev manager book club, we’re reading a book called \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"Radical Candor \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"that identifies two types of people: a superstar and a rockstar. A superstar is someone that is always looking for the next role or to grow in their role, while a rockstar is someone who is really happy in their role and the first person you’d go to if you have a question about a specific product they’ve been working on. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"That is like the two types of developers; there’s some that just want to lock themselves in a room and build features all day, and others that want to talk to product managers and designers and focus on all types of things. No matter which type of developer you are, there’s a place for you at Mappedin.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I’d say that our tech is very modern as well, and the tech I’m working with in the machine learning space is quite new. All of our practices on the dev team are very new as well: test-driven development, TypeScript, and other top of the line practices. Also, Hackedins are a great example of the fun that you can have with your work.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Do you have any interview tips for a developer who wants to apply to Mappedin?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I actually just started shadowing the hiring process and did some co-op hiring. I would say that communication is huge. Whether you’re going through a technical process, or the more behavioural type of questions, you should constantly communicate. If you’re working on a technical question and you’re not speaking your mind, the recruiter won’t know what you’re thinking and won’t know how to help you if you need help. Also, if you struggle a bit with the technical questions, but you’re talking the whole time and collaborating with your interviewer on how to come up with a solution, you’ll do well. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"And don’t sweat it! A lot of people get really nervous in interviews, but we \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"want\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" you to succeed. The hiring process takes a lot of time and effort, and we don’t want to go through all of that just to trick someone and miss out on a great developer. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Also practice. I think everyone in software development knows to practice the LeetCode questions. We’re not as heavy on those as other companies, but we do ask those types of questions. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Overall, my advice is to do a bit of practice, know that we’re not trying to trick you, don’t sweat it, and communicate. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"Interested in working with Noah? Check out our \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://mappedin.com/careers\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"Careers Page\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\" for all open roles, or send an email to our recruitment team at careers@mappedin.ca.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"},"articleType":"Article","image":{"fluid":{"base64":"data:image/png;base64,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","aspectRatio":1.7525773195876289,"src":"//images.ctfassets.net/wdjnw2prxlw8/7mecqBMRctZZOuADKlKBfx/c7bc22affe3355f0a1ea81f96dfa9705/Blog_Employee_QA_Noah.png?w=480&q=90","srcSet":"//images.ctfassets.net/wdjnw2prxlw8/7mecqBMRctZZOuADKlKBfx/c7bc22affe3355f0a1ea81f96dfa9705/Blog_Employee_QA_Noah.png?w=120&h=68&q=90 120w,\n//images.ctfassets.net/wdjnw2prxlw8/7mecqBMRctZZOuADKlKBfx/c7bc22affe3355f0a1ea81f96dfa9705/Blog_Employee_QA_Noah.png?w=240&h=137&q=90 240w,\n//images.ctfassets.net/wdjnw2prxlw8/7mecqBMRctZZOuADKlKBfx/c7bc22affe3355f0a1ea81f96dfa9705/Blog_Employee_QA_Noah.png?w=480&h=274&q=90 480w,\n//images.ctfassets.net/wdjnw2prxlw8/7mecqBMRctZZOuADKlKBfx/c7bc22affe3355f0a1ea81f96dfa9705/Blog_Employee_QA_Noah.png?w=720&h=411&q=90 720w,\n//images.ctfassets.net/wdjnw2prxlw8/7mecqBMRctZZOuADKlKBfx/c7bc22affe3355f0a1ea81f96dfa9705/Blog_Employee_QA_Noah.png?w=960&h=548&q=90 960w,\n//images.ctfassets.net/wdjnw2prxlw8/7mecqBMRctZZOuADKlKBfx/c7bc22affe3355f0a1ea81f96dfa9705/Blog_Employee_QA_Noah.png?w=1360&h=776&q=90 1360w","srcWebp":"//images.ctfassets.net/wdjnw2prxlw8/7mecqBMRctZZOuADKlKBfx/c7bc22affe3355f0a1ea81f96dfa9705/Blog_Employee_QA_Noah.png?w=480&q=90&fm=webp","srcSetWebp":"//images.ctfassets.net/wdjnw2prxlw8/7mecqBMRctZZOuADKlKBfx/c7bc22affe3355f0a1ea81f96dfa9705/Blog_Employee_QA_Noah.png?w=120&h=68&q=90&fm=webp 120w,\n//images.ctfassets.net/wdjnw2prxlw8/7mecqBMRctZZOuADKlKBfx/c7bc22affe3355f0a1ea81f96dfa9705/Blog_Employee_QA_Noah.png?w=240&h=137&q=90&fm=webp 240w,\n//images.ctfassets.net/wdjnw2prxlw8/7mecqBMRctZZOuADKlKBfx/c7bc22affe3355f0a1ea81f96dfa9705/Blog_Employee_QA_Noah.png?w=480&h=274&q=90&fm=webp 480w,\n//images.ctfassets.net/wdjnw2prxlw8/7mecqBMRctZZOuADKlKBfx/c7bc22affe3355f0a1ea81f96dfa9705/Blog_Employee_QA_Noah.png?w=720&h=411&q=90&fm=webp 720w,\n//images.ctfassets.net/wdjnw2prxlw8/7mecqBMRctZZOuADKlKBfx/c7bc22affe3355f0a1ea81f96dfa9705/Blog_Employee_QA_Noah.png?w=960&h=548&q=90&fm=webp 960w,\n//images.ctfassets.net/wdjnw2prxlw8/7mecqBMRctZZOuADKlKBfx/c7bc22affe3355f0a1ea81f96dfa9705/Blog_Employee_QA_Noah.png?w=1360&h=776&q=90&fm=webp 1360w","sizes":"(max-width: 480px) 100vw, 480px"}}}},{"node":{"publishDate":"Feb 17, 2022","updatedAt":"Feb 22, 2022","compose__page":[{"title":"Employee Q&A: Jere Suikkila","slug":"employee-q-and-a-jere-suikkila"}],"tags":{"category":{"name":"Company","slug":"company"},"topic":{"name":"Culture","slug":"culture"}},"content":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Jere is a Developer Evangelist at Mappedin. Joining us from Finland, we're discussing his experience working in a different time zone, some of the cool things he's working on right now, and what makes someone a good fit for a Dev Evangelist role. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Jere, thanks for chatting with me today. To start off, can you tell us about your current role at Mappedin? \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I’m a Developer Evangelist on the Integrations team. My job is to help Mappedin customers use our SDKs by investigating technical solutions, exploring new use cases, and creating content to demonstrate features and troubleshooting issues. A large part of the role is building developer friendly demos and guides that help 3rd party developers get started with our SDKs, explore their capabilities, and build their own integrations. I also ensure everything on the Developer Portal is clear and up-to-date, including the documentation side of things. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"6S4SBhCgPZJWO01ykP2uJe\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[],\"nodeType\":\"embedded-asset-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"You joined Mappedin while living in Finland. What made you decide to join the team?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It was a perfect fit. I worked in marketing and communications for 5 years, then went to school for computer science, and had previous experience at a mapping company. I wanted to move to Canada, so I was exploring different job opportunities there. I saw the Mappedin posting for a Developer Evangelist role and I had to apply. It had everything that I was looking for; it was a mapping company, located in Canada, and combined development with communications. It was an opportunity for me to do all the things I wanted to do, and everyone that I interviewed with agreed that it was a good match. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"How was your experience working in a different time zone before moving to Canada?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It worked really well for me. Finland is 7 hours ahead of most of my colleagues which means I started working in the late afternoon and finished at night. I enjoyed this schedule because it was light outside when I had free time and gyms were empty during the day. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"My plan was always to move to Canada, so after a few months, I settled into Kitchener, which is quite close to the office. I’m glad that I have the opportunity to occasionally see my colleagues face-to-face as well, even though I like working remotely. I’ve never been a huge fan of commuting, and nothing beats the commute time to my home office. With Mappedin offering yearly home office stipends, my setup at home is also more comfortable than I have ever had in an office setting, which matters when spending so many hours at the desk.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"What do you like most about working at Mappedin or in your role specifically?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I already had experience in the mapping industry and that was one of the reasons I originally applied to Mappedin. However, working with maps again made me realize how much I enjoy them. The abstraction that they provide people to navigate their lives, not only on the city streets, but also visualizing indoor spaces. Now that life in the offices and other indoor spaces has changed over the past few years, I’m looking forward to innovations enabled by better indoor maps. And of course, the people are great too!\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Your role involves spending a lot of time collaborating with our customers. What makes someone a good fit for a role like this?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It is a good fit for someone with a technical background and strong communication skills. On the technical side, you have to be interested in learning about our tech and solutions, as well as educating others on how it works and how to use it. This is where communication skills are important: you need to be able to talk about it. Working closely with customers, you have to understand their wants and needs, and come up with solutions. You also need to be able to talk about our products in a way that non-technical people can understand. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Then there’s the content creation side of the job which is creating guides, demonstration applications, and ensuring \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://developer.mappedin.com/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"documentation\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" is up-to-date. You’re not focused on one thing, rather you’re jumping between smaller and more frequent projects. If you’re creative and enjoy shifting priorities, this might be a good fit for you. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"What are some of the advantages and disadvantages of having a position like this at Mappedin?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Advantages of this role include being able to help customers create amazing things with our SDKs and indoor maps, exploring new use cases, doing a lot of small experiments, as well as talking to people all over the world. On the flip side, talking to people all over the world means talking to them at weird hours. I have some calls at 8:00am and 7:00pm. I don’t mind that, but for some this could be a disadvantage.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"What are some of the things you’re working on right now?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"On a given day, I go from debugging a React Native crash to writing a technical guide. Right now I’m writing a post on how to integrate an Indoor Positioning System with Mappedin SDKs to provide a Blue Dot for dynamic wayfinding inside a venue.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Mappedin is currently hiring for a Developer Evangelist. Why should someone apply for this role?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Understanding and interacting with customers is key in this role. If you enjoy helping others and sharing your knowledge both internally and externally, the Developer Evangelist role might be perfect for you. It’s a unique position that bridges the world between the customers and our teams both in business and engineering.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Do you have any advice for someone who wants to apply?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Just do it! Too often people stop themselves from applying when they don’t feel like they have 100% of the requirements in the job description. Developer Evangelists have wildly different backgrounds and it’s a role that requires multiple skill sets. As a team, complementary skills come into play and I’m looking forward to learning from new colleagues.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Interested in working with Jere? We are hiring for a \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://mappedin.applytojob.com/apply/YBjHoigllX\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Developer Evangelist\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" to join him on our Integrations team. Also, check out our \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://mappedin.com/careers\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Careers Page\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" for all open roles, or send an email to our recruitment team at careers@mappedin.ca.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"},"articleType":"Article","image":{"fluid":{"base64":"data:image/png;base64,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","aspectRatio":1.7525773195876289,"src":"//images.ctfassets.net/wdjnw2prxlw8/6UCoS2DL5arv8Mh2snWzN5/c375bcb8bcea04cfe489ffa9172c5bf9/Blog_Employee_QA_Jere.png?w=480&q=90","srcSet":"//images.ctfassets.net/wdjnw2prxlw8/6UCoS2DL5arv8Mh2snWzN5/c375bcb8bcea04cfe489ffa9172c5bf9/Blog_Employee_QA_Jere.png?w=120&h=68&q=90 120w,\n//images.ctfassets.net/wdjnw2prxlw8/6UCoS2DL5arv8Mh2snWzN5/c375bcb8bcea04cfe489ffa9172c5bf9/Blog_Employee_QA_Jere.png?w=240&h=137&q=90 240w,\n//images.ctfassets.net/wdjnw2prxlw8/6UCoS2DL5arv8Mh2snWzN5/c375bcb8bcea04cfe489ffa9172c5bf9/Blog_Employee_QA_Jere.png?w=480&h=274&q=90 480w,\n//images.ctfassets.net/wdjnw2prxlw8/6UCoS2DL5arv8Mh2snWzN5/c375bcb8bcea04cfe489ffa9172c5bf9/Blog_Employee_QA_Jere.png?w=720&h=411&q=90 720w,\n//images.ctfassets.net/wdjnw2prxlw8/6UCoS2DL5arv8Mh2snWzN5/c375bcb8bcea04cfe489ffa9172c5bf9/Blog_Employee_QA_Jere.png?w=960&h=548&q=90 960w,\n//images.ctfassets.net/wdjnw2prxlw8/6UCoS2DL5arv8Mh2snWzN5/c375bcb8bcea04cfe489ffa9172c5bf9/Blog_Employee_QA_Jere.png?w=1360&h=776&q=90 1360w","srcWebp":"//images.ctfassets.net/wdjnw2prxlw8/6UCoS2DL5arv8Mh2snWzN5/c375bcb8bcea04cfe489ffa9172c5bf9/Blog_Employee_QA_Jere.png?w=480&q=90&fm=webp","srcSetWebp":"//images.ctfassets.net/wdjnw2prxlw8/6UCoS2DL5arv8Mh2snWzN5/c375bcb8bcea04cfe489ffa9172c5bf9/Blog_Employee_QA_Jere.png?w=120&h=68&q=90&fm=webp 120w,\n//images.ctfassets.net/wdjnw2prxlw8/6UCoS2DL5arv8Mh2snWzN5/c375bcb8bcea04cfe489ffa9172c5bf9/Blog_Employee_QA_Jere.png?w=240&h=137&q=90&fm=webp 240w,\n//images.ctfassets.net/wdjnw2prxlw8/6UCoS2DL5arv8Mh2snWzN5/c375bcb8bcea04cfe489ffa9172c5bf9/Blog_Employee_QA_Jere.png?w=480&h=274&q=90&fm=webp 480w,\n//images.ctfassets.net/wdjnw2prxlw8/6UCoS2DL5arv8Mh2snWzN5/c375bcb8bcea04cfe489ffa9172c5bf9/Blog_Employee_QA_Jere.png?w=720&h=411&q=90&fm=webp 720w,\n//images.ctfassets.net/wdjnw2prxlw8/6UCoS2DL5arv8Mh2snWzN5/c375bcb8bcea04cfe489ffa9172c5bf9/Blog_Employee_QA_Jere.png?w=960&h=548&q=90&fm=webp 960w,\n//images.ctfassets.net/wdjnw2prxlw8/6UCoS2DL5arv8Mh2snWzN5/c375bcb8bcea04cfe489ffa9172c5bf9/Blog_Employee_QA_Jere.png?w=1360&h=776&q=90&fm=webp 1360w","sizes":"(max-width: 480px) 100vw, 480px"}}}},{"node":{"publishDate":"Feb 8, 2022","updatedAt":"Feb 7, 2022","compose__page":[{"title":"Employee Q&A: Carrie Bortz","slug":"employee-q-and-a-carrie-bortz"}],"tags":{"category":{"name":"Company","slug":"company"},"topic":{"name":"Culture","slug":"culture"}},"content":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Carrie is a Customer Delivery Manager at Mappedin. We’re discussing her experience transitioning into the tech industry, advice for someone looking to get into tech as a Project Manager, and qualities that are important for a project management role. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Carrie, thank you for chatting with me. To start off, can you tell us about your current role at Mappedin?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I’m a Customer Delivery Manager. I work closely with our customers and our internal teams to ensure a successful implementation of our mapping solutions. I work with our Sales team to kick-off projects together, then with our Mapping team to get customer maps up and running. As a final step, I work alongside our Developer Evangelists to sort out integrations and syncs on the backend. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"6VKRKVk6nVAUobOIdfwYGE\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[],\"nodeType\":\"embedded-asset-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"You’ve been at Mappedin for over a year now. What made you decide to join the team?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I had been working as a Project Manager in my previous role for 9 years, and was ready for a change. I went to school for interior design and architecture because it was something I was always really interested in, so when I saw Mappedin’s job posting, I immediately applied.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The core values at Mappedin align with my own, so despite coming from a different industry, I went for it. I met Ian, the Director of Customer Experience, and I immediately knew he was someone I wanted to work with. I joined the team for many reasons, but I was ready for a change, so when the appropriate time came, I went for it and embraced it.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Is there one thing that you like the most about working at Mappedin or in your role specifically?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I love that every single day I’m learning something new. In the project management field, it can become a bit stale, but it isn’t like that at Mappedin. I’m constantly looking for new ways to better support our customers, to better create new processes within our team, and Ian embraces that as well.  I’ve also learned a lot about myself through this job– I’m constantly discovering and recognizing new things about myself, which is an amazing feeling.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"What are some qualities that you think are important for a project management role?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"You need to be really customer focused. You also need to be organized, detailed, and prepared for any direction that a project might go in. It’s important that you remain flexible and prepared so that you’re not being reactionary all the time; you need to foresee what’s going to happen before it happens in case you need to quickly shift gears.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"You must be on the ball, really know your projects, and know your customers. Also, if you have a nice personality that can warm customers up, that really helps. Building relationships with your customers goes a long way, and ensures that you’re not just someone behind an email.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Prior to joining Mappedin, you worked as a Project Manager for a different industry. What was it like transitioning into the tech industry?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It was a big change. However, once you have those baseline project management skills, you can apply them to any industry. The project management skills that I’ve learned along the way from my past career, I use in this field. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Transitioning into the tech industry was more of a mindset change for me, because I came from a job where I knew my day in and out, to a role where I’m constantly learning and being challenged in different ways. Fortunately, the Mappedin team is so supportive and genuinely engaged, and if I ever have a question, no one has ever been like “I don’t have the time right now, can we talk later?” - never. Our teams are knowledgeable, helpful, and friendly across the board. Those sorts of things are so helpful and make the transition so much easier.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Do you have any advice for someone wanting to move into the tech industry as a Project Manager?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I would say be ready to accept new challenges and face them full force. Be confident in yourself and your abilities. Don’t shy away from new learning opportunities, and really push yourself beyond what limits you might think you have regarding tech. If you’re open minded, ready to learn and ready to try something new, I think you can succeed. It’s such an awesome opportunity to learn and to work with a wide range of smart people. Go into it ready for a challenge, embrace it, and have fun. It IS fun! \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"How would you describe Mappedin’s culture and the team environment?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I love it. Before starting at Mappedin, I had heard great things about the company. Once I changed my LinkedIn status, I received messages from people I hadn’t heard from in years saying “oh wow you’re working at Mappedin. I heard it’s great there.” It says on the website that it’s a great place to work, but is it really? Yes, it is. The entire team all the way up to Hongwei, the CEO, is friendly and welcoming. It’s a great culture, and I’ve had such a positive experience.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"Interested in working with us? Check out our \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://mappedin.com/careers\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"},{\"type\":\"underline\"}],\"value\":\"Careers Page\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\" for all open roles, or send an email to our recruitment team at careers@mappedin.ca.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"},"articleType":"Article","image":{"fluid":{"base64":"data:image/png;base64,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","aspectRatio":1.7525773195876289,"src":"//images.ctfassets.net/wdjnw2prxlw8/6IOnngsS611b7PGSIme2kY/4e7050359541fe776dc674225ee36066/Carrie_Q_A_featured_image.png?w=480&q=90","srcSet":"//images.ctfassets.net/wdjnw2prxlw8/6IOnngsS611b7PGSIme2kY/4e7050359541fe776dc674225ee36066/Carrie_Q_A_featured_image.png?w=120&h=68&q=90 120w,\n//images.ctfassets.net/wdjnw2prxlw8/6IOnngsS611b7PGSIme2kY/4e7050359541fe776dc674225ee36066/Carrie_Q_A_featured_image.png?w=240&h=137&q=90 240w,\n//images.ctfassets.net/wdjnw2prxlw8/6IOnngsS611b7PGSIme2kY/4e7050359541fe776dc674225ee36066/Carrie_Q_A_featured_image.png?w=480&h=274&q=90 480w,\n//images.ctfassets.net/wdjnw2prxlw8/6IOnngsS611b7PGSIme2kY/4e7050359541fe776dc674225ee36066/Carrie_Q_A_featured_image.png?w=720&h=411&q=90 720w,\n//images.ctfassets.net/wdjnw2prxlw8/6IOnngsS611b7PGSIme2kY/4e7050359541fe776dc674225ee36066/Carrie_Q_A_featured_image.png?w=960&h=548&q=90 960w,\n//images.ctfassets.net/wdjnw2prxlw8/6IOnngsS611b7PGSIme2kY/4e7050359541fe776dc674225ee36066/Carrie_Q_A_featured_image.png?w=1360&h=776&q=90 1360w","srcWebp":"//images.ctfassets.net/wdjnw2prxlw8/6IOnngsS611b7PGSIme2kY/4e7050359541fe776dc674225ee36066/Carrie_Q_A_featured_image.png?w=480&q=90&fm=webp","srcSetWebp":"//images.ctfassets.net/wdjnw2prxlw8/6IOnngsS611b7PGSIme2kY/4e7050359541fe776dc674225ee36066/Carrie_Q_A_featured_image.png?w=120&h=68&q=90&fm=webp 120w,\n//images.ctfassets.net/wdjnw2prxlw8/6IOnngsS611b7PGSIme2kY/4e7050359541fe776dc674225ee36066/Carrie_Q_A_featured_image.png?w=240&h=137&q=90&fm=webp 240w,\n//images.ctfassets.net/wdjnw2prxlw8/6IOnngsS611b7PGSIme2kY/4e7050359541fe776dc674225ee36066/Carrie_Q_A_featured_image.png?w=480&h=274&q=90&fm=webp 480w,\n//images.ctfassets.net/wdjnw2prxlw8/6IOnngsS611b7PGSIme2kY/4e7050359541fe776dc674225ee36066/Carrie_Q_A_featured_image.png?w=720&h=411&q=90&fm=webp 720w,\n//images.ctfassets.net/wdjnw2prxlw8/6IOnngsS611b7PGSIme2kY/4e7050359541fe776dc674225ee36066/Carrie_Q_A_featured_image.png?w=960&h=548&q=90&fm=webp 960w,\n//images.ctfassets.net/wdjnw2prxlw8/6IOnngsS611b7PGSIme2kY/4e7050359541fe776dc674225ee36066/Carrie_Q_A_featured_image.png?w=1360&h=776&q=90&fm=webp 1360w","sizes":"(max-width: 480px) 100vw, 480px"}}}},{"node":{"publishDate":"Jan 21, 2022","updatedAt":"Jan 21, 2022","compose__page":[{"title":"Employee Q&A: Cara Hueston","slug":"employee-q-and-a-cara-hueston"}],"tags":{"category":{"name":"Company","slug":"company"},"topic":{"name":"Culture","slug":"culture"}},"content":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Cara is the Senior Digital Marketing Manager at Mappedin. We’re delving into her experience at Mappedin, advice for changing roles within an organization, pros and cons of working in a small team, and best practices for a job in marketing.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Cara, thank you for chatting with me today. To start off, can you tell us about your current role at Mappedin?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I’m the Senior Digital Marketing Manager at Mappedin. I work on all parts of our digital marketing strategy, which includes everything from the website, to SEO performance, paid ads, inbound lead generation, and content strategy.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"dn6pIDyFYC1K3iUjBc7wP\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[],\"nodeType\":\"embedded-asset-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"When you first joined Mappedin, you were hired as the Office Manager. How was this experience, and what made you decide to transition into a marketing role?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It was a great experience. I enjoyed that role because it allowed me to get to know everyone at Mappedin and get ingrained in the company really quickly. Back then we were in the office and a much smaller team than we are today, so I was managing the day-to-day operations and got to wear a ton of hats. I would plan company events, onboard new employees, complete phone screens and interviews, and provide support for different teams wherever needed. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I was really interested in marketing because I went to school for business with a focus in marketing. When we were hiring for a role on the Marketing team four years ago, I expressed interest and I’ve been working in marketing at Mappedin ever since!\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"That’s great! How has your journey on the Marketing team been, and what are some of the different roles that you’ve had along the way?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It’s been great, and crazy to see just how different the company is compared to back then. I’ve been at Mappedin for four and a half years now, and so much has changed over time in terms of our focus. We’ve always had a small Marketing team, which I personally enjoy, and it’s been really nice being able to experiment, be strategic, and explore new areas of focus. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I’ve held quite a few roles on the marketing team, including Marketing Specialist, Demand Generation Manager, and my current role as the Senior Digital Marketing Manager. As a Marketing Specialist, I was helping out in a variety of areas that needed more focus and research, including supporting the functions of a Business Development role (before we had BDRs) by qualifying leads and presenting early stage product demos.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Once I moved into the Demand Generation Manager role, I was really focused on generating qualified inbound leads for the sales team, developing and executing marketing strategies across our blog and social channels, creating compelling content, and organizing our appearances at trade shows. With in-person tactics put on hold in 2020, I got creative and started to lean into all of the digital marketing approaches Mappedin was doing, which ultimately turned into the position I’m in today.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Do you have any advice for someone that wants to shift roles within their organization?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Yes! I would say if you’re looking to shift roles, figure out what it is about the new role that interests you, and try to find ways to apply that in your current role. Maybe it’s not in the day-to-day of what you’re working on, but maybe it’s the approach you take. For example, if both roles require independent work, or require a lot of collaboration and you figure out what you like about the role you want to transition into, you can start to harness those skills in your current role. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"My second piece of advice is to take the time to learn about the role, and ideally meet with people that have the role you wish to switch into. This can be a huge help in gaining some background knowledge and understanding of what they’re working on, what research you can do to prepare, and what the day-to-day really looks like. I think that’s really important for a smooth transition between roles.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"What do you like most about working at Mappedin or in your role specifically? \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I know everyone says it, but I think we have such a great team at Mappedin; it’s a really supportive environment. One of our core values is \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"play for the team\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\", and that’s something I see very regularly in my team and at Mappedin as a whole. We all have the same end goal in mind, we’re all working towards it, and no one is pushing someone out of the way to get there first.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In my role specifically, I love working on a small team. I think it really allows us to be honest and transparent with one another. It fosters that supportive environment because at any time, you’ve got people that have your back and are working towards the same thing. I think that really helps to unite our team together, and it makes everything more rewarding in my opinion.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Being on a small Marketing team requires shifting priorities and wearing a lot of hats. What are some of the pros and cons of having a position like this at Mappedin?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Good question! I really enjoy this style of working but it’s definitely not for everyone. Some of the pros are that there’s never a dull moment, there’s always a long list of things to do, and often, you have the flexibility to choose different working styles. Whether that’s being more creative for content, or more analytical with reporting, or something really structured in terms of implementing workflows. I personally think being able to wear a lot of hats is a really great pro. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"On the flip side, the con would be that some days and priorities are not super structured, and you don’t have anyone saying “work on this today, it should take about two hours.” When you have competing priorities, you need to decide if you want to work through your task list and check off one item before you check off another, or are projects more fluid and you can work on them in tandem? If you have a hard time making those decisions or you prefer your role to be really clear-cut on what you need to be doing, wearing those hats can be challenging because it can feel like you’re being pulled in 10 different directions. Some people see that as difficult, and some see that as freedom, so I think it really depends on your working style. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"What qualities and skills do you think are important for a job in marketing? \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I would say creativity, but not necessarily in the traditional sense. I don’t consider myself overly creative, but I think you need to be okay being uncomfortable because most of the time in marketing, you don’t have 100% of the information. For instance, we might be marketing a product feature that isn’t released yet, so we have to be forward looking. We don’t know how people will react or what advantages people will see in this feature, and so we have to be creative in predicting those reactions long before they actually happen. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Also, to be successful in marketing you often have to work with other teams, so I think strong communication and collaboration skills are really important.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"As you know, Mappedin moved to a remote first environment. How has working remotely been for you? \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It’s been great, which actually took me by surprise. I was definitely not someone who looked forward to working from home pre COVID-19. I loved being in the office and socializing with everyone, being able to pop by someone’s desk, or catch up with the team at lunch. I was really dreading working from home at first, but I think Mappedin and certainly our Product & Marketing team has done a great job at keeping those connections going even though we’ve moved online. I also think that the flexibility of working from home is really nice.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Do you have any WFH tips? \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"My WFH tip is to take advantage of the extra time in the day! Where you get time back because you don’t have a commute, aren’t walking to and from meetings, and so on, do something that’s good for your mental health. Whether that means going for a walk, running out and picking up a coffee, getting away from your computer for a few minutes, or basically anything else that you might find beneficial *other* than squeezing in an extra 15 minutes of work. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"Interested in working with us? Check out our \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://mappedin.com/careers\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"},{\"type\":\"underline\"}],\"value\":\"Careers Page\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\" for all open roles, including a \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://mappedin.applytojob.com/apply/0vg8pdJcYc\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"},{\"type\":\"underline\"}],\"value\":\"Director of Marketing\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\" role, or send an email to our recruitment team at careers@mappedin.ca.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"},"articleType":"Article","image":{"fluid":{"base64":"data:image/png;base64,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","aspectRatio":1.7525773195876289,"src":"//images.ctfassets.net/wdjnw2prxlw8/AK4AeYyqnbCEBMiDrwBEv/9e20dcd9abbe5619a44a2a6dc4d66399/Blog_Employee_QA_Cara.png?w=480&q=90","srcSet":"//images.ctfassets.net/wdjnw2prxlw8/AK4AeYyqnbCEBMiDrwBEv/9e20dcd9abbe5619a44a2a6dc4d66399/Blog_Employee_QA_Cara.png?w=120&h=68&q=90 120w,\n//images.ctfassets.net/wdjnw2prxlw8/AK4AeYyqnbCEBMiDrwBEv/9e20dcd9abbe5619a44a2a6dc4d66399/Blog_Employee_QA_Cara.png?w=240&h=137&q=90 240w,\n//images.ctfassets.net/wdjnw2prxlw8/AK4AeYyqnbCEBMiDrwBEv/9e20dcd9abbe5619a44a2a6dc4d66399/Blog_Employee_QA_Cara.png?w=480&h=274&q=90 480w,\n//images.ctfassets.net/wdjnw2prxlw8/AK4AeYyqnbCEBMiDrwBEv/9e20dcd9abbe5619a44a2a6dc4d66399/Blog_Employee_QA_Cara.png?w=720&h=411&q=90 720w,\n//images.ctfassets.net/wdjnw2prxlw8/AK4AeYyqnbCEBMiDrwBEv/9e20dcd9abbe5619a44a2a6dc4d66399/Blog_Employee_QA_Cara.png?w=960&h=548&q=90 960w,\n//images.ctfassets.net/wdjnw2prxlw8/AK4AeYyqnbCEBMiDrwBEv/9e20dcd9abbe5619a44a2a6dc4d66399/Blog_Employee_QA_Cara.png?w=1360&h=776&q=90 1360w","srcWebp":"//images.ctfassets.net/wdjnw2prxlw8/AK4AeYyqnbCEBMiDrwBEv/9e20dcd9abbe5619a44a2a6dc4d66399/Blog_Employee_QA_Cara.png?w=480&q=90&fm=webp","srcSetWebp":"//images.ctfassets.net/wdjnw2prxlw8/AK4AeYyqnbCEBMiDrwBEv/9e20dcd9abbe5619a44a2a6dc4d66399/Blog_Employee_QA_Cara.png?w=120&h=68&q=90&fm=webp 120w,\n//images.ctfassets.net/wdjnw2prxlw8/AK4AeYyqnbCEBMiDrwBEv/9e20dcd9abbe5619a44a2a6dc4d66399/Blog_Employee_QA_Cara.png?w=240&h=137&q=90&fm=webp 240w,\n//images.ctfassets.net/wdjnw2prxlw8/AK4AeYyqnbCEBMiDrwBEv/9e20dcd9abbe5619a44a2a6dc4d66399/Blog_Employee_QA_Cara.png?w=480&h=274&q=90&fm=webp 480w,\n//images.ctfassets.net/wdjnw2prxlw8/AK4AeYyqnbCEBMiDrwBEv/9e20dcd9abbe5619a44a2a6dc4d66399/Blog_Employee_QA_Cara.png?w=720&h=411&q=90&fm=webp 720w,\n//images.ctfassets.net/wdjnw2prxlw8/AK4AeYyqnbCEBMiDrwBEv/9e20dcd9abbe5619a44a2a6dc4d66399/Blog_Employee_QA_Cara.png?w=960&h=548&q=90&fm=webp 960w,\n//images.ctfassets.net/wdjnw2prxlw8/AK4AeYyqnbCEBMiDrwBEv/9e20dcd9abbe5619a44a2a6dc4d66399/Blog_Employee_QA_Cara.png?w=1360&h=776&q=90&fm=webp 1360w","sizes":"(max-width: 480px) 100vw, 480px"}}}}],"totalCount":26}},"pageContext":{"topicName":"Culture","topicSlug":"culture","categoryName":"Company","categorySlug":"company","numPages":2,"limit":15,"currentPage":1,"skip":0}},
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