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    "result": {"data":{"contentfulComposePage":{"title":"Employee Q&A: Brent Bieber","seo":{"title":null,"description":"Find out what it's like to be a Customer Success Manager at Mappedin with Brent, a Senior CSM. "},"content":{"author":"Lucy Bragg","publishDate":"Sep 15, 2022","updatedAt":"Sep 15, 2022","content":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"embedded-asset-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2lT9i1crcFfkRvkahP437L\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Ever wondered what it’s like to be a Customer Success Manager at Mappedin? We sat down with Brent, one of our Senior Customer Success Managers to discuss his role, learn about what makes a great CSM, and discover the key to developing long-lasting relationships with customers. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Brent, thanks for chatting with me today. To start off, can you tell us about your current role at Mappedin?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I’m a Senior Customer Success Manager at Mappedin. After the Customer Delivery team ensures a successful implementation of our mapping solutions with one of our customers, the Customer Success team becomes the main point of contact. I focus on providing exceptional service and support to ensure the best experience for our customers. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"My responsibilities include educating customers on our solutions to ensure they’re getting the most value out of our products, exploring additional products and features, resolving any problems they might have, getting customer feedback and insights, and doing renewals. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"You recently got promoted to a Senior Customer Success Manager, congratulations! How has your journey at Mappedin been?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s been a great time! It’s crazy to think that it’s been only three and a half years since I started at Mappedin as a Customer Success Manager. Back then, our list of customers was pretty large, but now it’s like a night and day difference — our customer base has grown exponentially over the last few years. I’ve also enjoyed working on different processes and strategies that ultimately make our team better from a Customer Success standpoint. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What customers and locations are you currently working with?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I work with customers across a global scale. The locations I’m currently working with are Europe, North America, South America, the Middle East and Africa. Some of our customers include Macerich, Cadillac Fairview, Simon Property Group, McArthurGlen Group, and Sonae Sierra. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What’s your favourite part of the job? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What I like most about my role is interacting with our customers and our internal teams. I enjoy building long-term relationships with our customers and making sure that they’re getting the best experience with our products and solutions. I also enjoy working with so many different teams across the company, from Sales and Customer Delivery, to Dev and Product, to Finance. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What makes a great Customer Success Manager?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Focusing on the customer. It’s one of Mappedin’s company values, and it’s the foundation for customer loyalty and success. It helps you build those close long-term relationships.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"You also need to have strong organizational skills and attention to detail because you’re constantly multitasking and communicating with different customers. You also never know what could come in from a customer, so you need to have strong problem-solving skills.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What do you think is the key to developing long-term customer relationships?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It really comes down to building trust from day one. Listening to the customer, advocating for them, solving their problems, and being their go-to person for all things Mappedin. You want to ensure that your customers are achieving the goals they were looking to achieve when purchasing your products. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What do you like most about working at Mappedin?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It would definitely be the team and the culture at Mappedin. I get to work with a wide variety of teams internally, and the interactions with each one are always positive. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Everyone at Mappedin is approachable and we’re all working towards the same goal: making the indoors discoverable.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Interested in working with us? Check out our \",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://mappedin.com/careers\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Careers Page\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" for all open roles, or send an email to our recruitment team at careers@mappedin.ca.\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]}]}","references":[{"contentful_id":"2lT9i1crcFfkRvkahP437L","__typename":"ContentfulAsset","description":"","file":{"url":"//images.ctfassets.net/wdjnw2prxlw8/2lT9i1crcFfkRvkahP437L/e03f94de51994423314c860eb08a19b6/Blog_Employee_QA_Brent.png","contentType":"image/png"}}]},"image":{"file":{"url":"//images.ctfassets.net/wdjnw2prxlw8/2lT9i1crcFfkRvkahP437L/e03f94de51994423314c860eb08a19b6/Blog_Employee_QA_Brent.png"}},"pdf":null,"relatedPosts":[{"title":"Employee Q&A: Carrie Bortz","slug":"employee-q-and-a-carrie-bortz","content":{"__typename":"ContentfulBlogPost","author":"Lucy Bragg","publishDate":"Feb 8, 2022","updatedAt":"Feb 7, 2022","tags":{"category":{"name":"Company","slug":"company"},"topic":{"name":"Culture","slug":"culture"}},"content":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Carrie is a Customer Delivery Manager at Mappedin. We’re discussing her experience transitioning into the tech industry, advice for someone looking to get into tech as a Project Manager, and qualities that are important for a project management role. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Carrie, thank you for chatting with me. To start off, can you tell us about your current role at Mappedin?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I’m a Customer Delivery Manager. I work closely with our customers and our internal teams to ensure a successful implementation of our mapping solutions. I work with our Sales team to kick-off projects together, then with our Mapping team to get customer maps up and running. As a final step, I work alongside our Developer Evangelists to sort out integrations and syncs on the backend. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"6VKRKVk6nVAUobOIdfwYGE\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[],\"nodeType\":\"embedded-asset-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"You’ve been at Mappedin for over a year now. What made you decide to join the team?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I had been working as a Project Manager in my previous role for 9 years, and was ready for a change. I went to school for interior design and architecture because it was something I was always really interested in, so when I saw Mappedin’s job posting, I immediately applied.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The core values at Mappedin align with my own, so despite coming from a different industry, I went for it. I met Ian, the Director of Customer Experience, and I immediately knew he was someone I wanted to work with. I joined the team for many reasons, but I was ready for a change, so when the appropriate time came, I went for it and embraced it.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Is there one thing that you like the most about working at Mappedin or in your role specifically?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I love that every single day I’m learning something new. In the project management field, it can become a bit stale, but it isn’t like that at Mappedin. I’m constantly looking for new ways to better support our customers, to better create new processes within our team, and Ian embraces that as well.  I’ve also learned a lot about myself through this job– I’m constantly discovering and recognizing new things about myself, which is an amazing feeling.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"What are some qualities that you think are important for a project management role?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"You need to be really customer focused. You also need to be organized, detailed, and prepared for any direction that a project might go in. It’s important that you remain flexible and prepared so that you’re not being reactionary all the time; you need to foresee what’s going to happen before it happens in case you need to quickly shift gears.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"You must be on the ball, really know your projects, and know your customers. Also, if you have a nice personality that can warm customers up, that really helps. Building relationships with your customers goes a long way, and ensures that you’re not just someone behind an email.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Prior to joining Mappedin, you worked as a Project Manager for a different industry. What was it like transitioning into the tech industry?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It was a big change. However, once you have those baseline project management skills, you can apply them to any industry. The project management skills that I’ve learned along the way from my past career, I use in this field. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Transitioning into the tech industry was more of a mindset change for me, because I came from a job where I knew my day in and out, to a role where I’m constantly learning and being challenged in different ways. Fortunately, the Mappedin team is so supportive and genuinely engaged, and if I ever have a question, no one has ever been like “I don’t have the time right now, can we talk later?” - never. Our teams are knowledgeable, helpful, and friendly across the board. Those sorts of things are so helpful and make the transition so much easier.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Do you have any advice for someone wanting to move into the tech industry as a Project Manager?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I would say be ready to accept new challenges and face them full force. Be confident in yourself and your abilities. Don’t shy away from new learning opportunities, and really push yourself beyond what limits you might think you have regarding tech. If you’re open minded, ready to learn and ready to try something new, I think you can succeed. It’s such an awesome opportunity to learn and to work with a wide range of smart people. Go into it ready for a challenge, embrace it, and have fun. It IS fun! \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"How would you describe Mappedin’s culture and the team environment?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I love it. Before starting at Mappedin, I had heard great things about the company. Once I changed my LinkedIn status, I received messages from people I hadn’t heard from in years saying “oh wow you’re working at Mappedin. I heard it’s great there.” It says on the website that it’s a great place to work, but is it really? Yes, it is. The entire team all the way up to Hongwei, the CEO, is friendly and welcoming. It’s a great culture, and I’ve had such a positive experience.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"Interested in working with us? Check out our \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://mappedin.com/careers\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"},{\"type\":\"underline\"}],\"value\":\"Careers Page\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\" for all open roles, or send an email to our recruitment team at careers@mappedin.ca.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"},"articleType":"Article","image":{"fluid":{"base64":"data:image/png;base64,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","aspectRatio":1.7525773195876289,"src":"//images.ctfassets.net/wdjnw2prxlw8/6IOnngsS611b7PGSIme2kY/4e7050359541fe776dc674225ee36066/Carrie_Q_A_featured_image.png?w=480&q=50","srcSet":"//images.ctfassets.net/wdjnw2prxlw8/6IOnngsS611b7PGSIme2kY/4e7050359541fe776dc674225ee36066/Carrie_Q_A_featured_image.png?w=120&h=68&q=50 120w,\n//images.ctfassets.net/wdjnw2prxlw8/6IOnngsS611b7PGSIme2kY/4e7050359541fe776dc674225ee36066/Carrie_Q_A_featured_image.png?w=240&h=137&q=50 240w,\n//images.ctfassets.net/wdjnw2prxlw8/6IOnngsS611b7PGSIme2kY/4e7050359541fe776dc674225ee36066/Carrie_Q_A_featured_image.png?w=480&h=274&q=50 480w,\n//images.ctfassets.net/wdjnw2prxlw8/6IOnngsS611b7PGSIme2kY/4e7050359541fe776dc674225ee36066/Carrie_Q_A_featured_image.png?w=720&h=411&q=50 720w,\n//images.ctfassets.net/wdjnw2prxlw8/6IOnngsS611b7PGSIme2kY/4e7050359541fe776dc674225ee36066/Carrie_Q_A_featured_image.png?w=960&h=548&q=50 960w,\n//images.ctfassets.net/wdjnw2prxlw8/6IOnngsS611b7PGSIme2kY/4e7050359541fe776dc674225ee36066/Carrie_Q_A_featured_image.png?w=1360&h=776&q=50 1360w","sizes":"(max-width: 480px) 100vw, 480px"}}}},{"title":"Employee Q&A: Michael Pasket","slug":"employee-q-and-a-michael-pasket","content":{"__typename":"ContentfulBlogPost","author":"Lucy Bragg","publishDate":"May 3, 2022","updatedAt":"May 3, 2022","tags":{"category":{"name":"Company","slug":"company"},"topic":{"name":"Culture","slug":"culture"}},"content":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Michael is the VP of Sales at Mappedin. In this Q&A, we discuss the impact of remote work on sales strategies and tactics, how to challenge uncertainty in prospects, the key to closing deals, and most importantly, how to excel in sales.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Michael, thanks for chatting with me. To start, can you tell us about your current role at Mappedin? \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I am the VP of Sales at Mappedin. I manage bringing in revenue for the company and solving potential clients’ problems while managing our Sales teams. I do that by providing white glove service to our potential clients and solving their problems through our technology.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"jJHftsCcrCCgYziMB2Epp\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[],\"nodeType\":\"embedded-asset-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Interestingly, you joined Mappedin after working for Google Maps. How did that relevant experience help in your role here? \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It helped immensely. It provided me with context for GIS and the mapping world, and helped me understand and hone in on the very large problem with indoor maps. Ultimately, there’s not a lot of indoor mapping technology. It’s a glaring problem that I found Mappedin could solve, and I wanted to be a part of that journey. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"You’ve been at Mappedin for over 3 years now. What made you decide to join the team?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Mappedin was a seamless transition from Google. I was looking to join a smaller company, wear different hats, and really learn and grow within a company. More importantly, I wanted to learn everything I could about the indoor mapping market and sharpen my skills with Sales, Management, and with indoor mapping technology.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"What do you like most about working at Mappedin?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The culture, the people, and the technology. At Mappedin, we work hard, we work fast, and we’re constantly at the bleeding edge of technology trying to push the envelope of what we can provide. The people are the ones that help support that. You can have blue sky dreaming ideas, but without the people working hard, there’s no innovative technology. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Being able to work towards the same goal, have fun while doing it, and have genuine friends at the workplace really makes Mappedin a great place to work.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"How would you describe the culture and environment of the Mappedin Sales team?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The Mappedin Sales team is extremely motivated, extremely persistent, and very hardworking. There’s no individual lone wolf mentality on the team; it’s one team, one dream. We’re all doing our part to push the Sales team and ultimately Mappedin towards our revenue goals.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Everyone makes mistakes, but we learn from them so that we are consistently in tip top shape to provide the best solutions. Even if it’s something we can’t provide; what can we do in the interim for our potential clients to give them exactly what they need? All of that boils down to the motivation on the team and the hardworking environment.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"That’s not to say it’s work hard and no play; we do like to have fun, we’re a very close knit team, and we’re always willing to help extend a hand to anyone outside and inside sales to ensure that as a team we win. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"From your experience, what has the effect of COVID-19 been on sales and customer conversations?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It’s taken a lot of the sales aspect out of conversations, and it’s humanized the art of sales. We’ve learned to be way more empathetic and understanding of where people are coming from. We might ask “why” more often, but asking why helps us understand why it might not be a good fit or a good time.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We want to understand when it would be a good time, and when you do enter into that buying window, we will be there. We want to build relationships, expand the network, and we definitely don’t want to force anything down anyone’s throat.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"A couple years ago when we were in the office, the Sales team would get together to do cold calling blitzes, attend trade shows and meet with prospects in-person. How has remote working changed the strategies and tactics on Mappedin’s Sales team? Do you think it’s made it easier or more difficult to close a deal?   \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Sales is hard. If sales were easy, we would automate 100% of the process and we wouldn't need human intervention. I would say that the strategies and tactics we use haven’t made it easier or more difficult to close a deal, it’s just different.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Before COVID-19, sales was very centered around human interaction. With remote work, we have to take that physical aspect of networking and shift it to video. The world is all about video calls right now.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Sales cycles might take longer, but we are truly getting to know the prospect, truly understanding what their problem is, and from there we can make sure our solution fits their needs. We’re very focused on those relationships, engaging in more small talk, and getting to know our potential clients.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"What do you think is the key to closing a deal?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The overarching fundamental thing you need to ensure is that the potential client is getting exactly what they need to solve their problem. If they’re not, they’re not going to be happy and they’re not going to be a client 2 or 3 years down the line. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We’re here to maintain those long term relationships, and being very truthful about what we can and cannot do helps with that. Understanding what they need, how you can solve for it, and ultimately being transparent and getting to know them. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Everyone thinks of a suave salesman as this individual that’s talky and gabby, but that’s not true. Sales is primarily listening and asking very pinpointed questions: why is this happening, have you considered this, what are you trying to solve for? Mastering that is the key to closing up a sale and providing a solution for someone. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"What aspects of your job do you find the most rewarding? What do you find the most challenging?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The most rewarding aspect of my job is seeing my team win and being able to solve for clients in a big way. It’s like a dopamine rush when you close a deal, bring in revenue for the company, and more importantly, when you solve someone’s problem. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The most challenging part would be that things pop up every day that I have never experienced before. You can’t Google these things, there is no rule book, these are problems that clients have that need to be solved. Although it can be challenging, being able to solve that unique problem on your feet is also extremely rewarding.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"How do you overcome uncertainty and doubt in prospects?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"By challenging and understanding the specific uncertainty. What are you hesitant about? That’s ultimately what it is, a hesitation. They want to ensure they’re getting the perfect solution for their problem, and we want to provide the perfect fit. We’re not going to sell them something if it’s not going to work for their problem, so we challenge the uncertainty by asking questions. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What are the things you’re truly trying to solve, what are you uncertain about, and how can we overcome this? Can we provide our best practices, our network, and our knowledge within the market to either solve that problem or push you in the right direction? That’s how we overcome uncertainty.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"What makes a good sales representative?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"A good sales representative is honest, persistent, hardworking, humble, and able to pivot the conversation at a moment’s notice. Having that hardworking and helpful mentality both within the team but also towards your clients will help you do exceptionally well. As long as you maintain your motivation and determination, you will excel in sales and sharpen your negotiation skills to maintain being a sales shark.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"Interested in working with us? Check out our \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://mappedin.com/careers\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"Careers Page\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\" for all open roles, or send an email to our recruitment team at \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"mailto:careers@mappedin.ca\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"careers@mappedin.ca.\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"},"articleType":"Article","image":{"fluid":{"base64":"data:image/png;base64,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","aspectRatio":1.7525773195876289,"src":"//images.ctfassets.net/wdjnw2prxlw8/7ACinfqOik7yczyG2r7DEO/962399fe23e304db649ff084b393c446/Blog_Employee_QA_Michael.png?w=480&q=50","srcSet":"//images.ctfassets.net/wdjnw2prxlw8/7ACinfqOik7yczyG2r7DEO/962399fe23e304db649ff084b393c446/Blog_Employee_QA_Michael.png?w=120&h=68&q=50 120w,\n//images.ctfassets.net/wdjnw2prxlw8/7ACinfqOik7yczyG2r7DEO/962399fe23e304db649ff084b393c446/Blog_Employee_QA_Michael.png?w=240&h=137&q=50 240w,\n//images.ctfassets.net/wdjnw2prxlw8/7ACinfqOik7yczyG2r7DEO/962399fe23e304db649ff084b393c446/Blog_Employee_QA_Michael.png?w=480&h=274&q=50 480w,\n//images.ctfassets.net/wdjnw2prxlw8/7ACinfqOik7yczyG2r7DEO/962399fe23e304db649ff084b393c446/Blog_Employee_QA_Michael.png?w=720&h=411&q=50 720w,\n//images.ctfassets.net/wdjnw2prxlw8/7ACinfqOik7yczyG2r7DEO/962399fe23e304db649ff084b393c446/Blog_Employee_QA_Michael.png?w=960&h=548&q=50 960w,\n//images.ctfassets.net/wdjnw2prxlw8/7ACinfqOik7yczyG2r7DEO/962399fe23e304db649ff084b393c446/Blog_Employee_QA_Michael.png?w=1440&h=822&q=50 1440w,\n//images.ctfassets.net/wdjnw2prxlw8/7ACinfqOik7yczyG2r7DEO/962399fe23e304db649ff084b393c446/Blog_Employee_QA_Michael.png?w=2040&h=1164&q=50 2040w","sizes":"(max-width: 480px) 100vw, 480px"}}}},{"title":"Employee Q&A: Brad Harris","slug":"employee-q-and-a-brad-harris","content":{"__typename":"ContentfulBlogPost","author":"Lucy Bragg","publishDate":"Aug 16, 2022","updatedAt":"Aug 16, 2022","tags":{"category":{"name":"Company","slug":"company"},"topic":{"name":"Culture","slug":"culture"}},"content":{"raw":"{\"data\":{},\"content\":[{\"data\":{\"target\":{\"sys\":{\"id\":\"1aGxyUp6rsVqNxwZLNo8FE\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[],\"nodeType\":\"embedded-asset-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"As a Principal Developer, Brad has experience in the planning and processes behind architecting bigger solutions at Mappedin while also being hands-on with coding, building features, and maintaining services. Today we discuss his role, provide thoughts on what makes a successful developer, and share tips on how to nail a developer interview! \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Brad, thanks for chatting with me today. To start off, can you tell us about your current role at Mappedin?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-3\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I'm a Principal Developer, and I focus on the big picture of the software architecture at Mappedin. I’m regularly thinking about the way that our different services communicate with each other, where new features fit in, how certain APIs and other sources should be developed, as well as thinking about the different technologies we might want to investigate. I'm also an active individual contributor. I write a lot of code, build features, and maintain a lot of services.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"You’ve been at Mappedin for almost 9 years now, congratulations! How has your journey been & what are some of the different roles you’ve had along the way?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-3\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"When I started at Mappedin, there were less than 10 employees. I was put in charge of a fairly large JavaScript project, and at the time I didn’t have much experience in JavaScript. I had to learn really quickly and it’s kind of been the same pace ever since. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I was also a manager for a year, but I realized that it wasn’t really the direction I wanted to take with my career. Mappedin was really supportive in letting me transition into a managerial position, then transition out of it, which was really nice.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What keeps you excited about working at Mappedin?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-3\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I really enjoy the fact that I can be an individual contributor and write code, while also being involved in the planning and processes behind architecting bigger solutions. I’m also afforded the freedom to explore new technologies that can benefit the company, which is really rewarding and offers a lot of creativity. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Is there one thing you like the most about working at Mappedin or in your role?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-3\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I really enjoy all the people that I get to work with at Mappedin. I can't say that I’ve had a hard time getting along with anyone that we've hired. It’s a great place to work and there’s plenty of opportunities for growth.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What makes a successful developer at Mappedin?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-3\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"You have to learn fast and be willing to make decisions with only 70% of the information. The amount of experimentation to learn, fail, and build something even better has always been present at Mappedin. You have to be willing to take a certain amount of risk in terms of developing features and trying things out to see if they work. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We are currently hiring for a Backend Software Developer. Why should a developer come to Mappedin right now?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-3\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We're still at that smaller size where you'll get a lot of say in how things run. Working at a much larger company you could become a cog in the machine, but at Mappedin you get to be the one building the machine and dictating the direction that it goes.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Do you have any interview tips for a developer who wants to apply to Mappedin?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-3\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Fun fact — we don’t ask complicated leet code questions. We have a question to confirm that you can write some for loops and work your way through a problem, but the actual solution should be simple. Understanding the problem and asking questions is important, because the solution to the problem is fairly straightforward, but what’s difficult is understanding what the customer wants.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Then we have a system design problem that is similar. It’s about coming up with the simplest, most straightforward solution, as well as trying to figure out what the customer is looking for or what us as developers are looking for. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What makes a successful candidate during the interview process?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-3\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Most of our successful candidates have gone to the effort of writing something that maybe doesn’t work, keeps on asking questions to try to figure out why it doesn’t work, then gets a working solution. An unsuccessful candidate usually doesn’t ask many questions, tries to go it alone, and then gets really stuck.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"Interested in working with us? Check out our \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://mappedin.com/careers\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"Careers Page\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\" for all open roles, including the \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://mappedin.applytojob.com/apply/4JKz4B9j1X\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"Senior Backend Developer\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\" role, or send an email to our recruitment team at careers@mappedin.ca.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"},"articleType":"Article","image":{"fluid":{"base64":"data:image/png;base64,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","aspectRatio":1.7525773195876289,"src":"//images.ctfassets.net/wdjnw2prxlw8/1aGxyUp6rsVqNxwZLNo8FE/af8b49652a86e844994812a26471b20a/Blog_Employee_QA_Brad__2_.png?w=480&q=50","srcSet":"//images.ctfassets.net/wdjnw2prxlw8/1aGxyUp6rsVqNxwZLNo8FE/af8b49652a86e844994812a26471b20a/Blog_Employee_QA_Brad__2_.png?w=120&h=68&q=50 120w,\n//images.ctfassets.net/wdjnw2prxlw8/1aGxyUp6rsVqNxwZLNo8FE/af8b49652a86e844994812a26471b20a/Blog_Employee_QA_Brad__2_.png?w=240&h=137&q=50 240w,\n//images.ctfassets.net/wdjnw2prxlw8/1aGxyUp6rsVqNxwZLNo8FE/af8b49652a86e844994812a26471b20a/Blog_Employee_QA_Brad__2_.png?w=480&h=274&q=50 480w,\n//images.ctfassets.net/wdjnw2prxlw8/1aGxyUp6rsVqNxwZLNo8FE/af8b49652a86e844994812a26471b20a/Blog_Employee_QA_Brad__2_.png?w=720&h=411&q=50 720w,\n//images.ctfassets.net/wdjnw2prxlw8/1aGxyUp6rsVqNxwZLNo8FE/af8b49652a86e844994812a26471b20a/Blog_Employee_QA_Brad__2_.png?w=960&h=548&q=50 960w,\n//images.ctfassets.net/wdjnw2prxlw8/1aGxyUp6rsVqNxwZLNo8FE/af8b49652a86e844994812a26471b20a/Blog_Employee_QA_Brad__2_.png?w=1440&h=822&q=50 1440w,\n//images.ctfassets.net/wdjnw2prxlw8/1aGxyUp6rsVqNxwZLNo8FE/af8b49652a86e844994812a26471b20a/Blog_Employee_QA_Brad__2_.png?w=2040&h=1164&q=50 2040w","sizes":"(max-width: 480px) 100vw, 480px"}}}}],"tags":{"category":{"slug":"company","name":"Company"},"topic":{"slug":"culture","name":"Culture"}}}}},"pageContext":{"slug":"employee-q-and-a-brent-bieber"}},
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